Diana Eng Luz
TOP NOTCH AIRCRAFT CATERING
Phoenix,USA
2
Languages
8
years of professional experience
Results-driven Food Service and Operations Manager with extensive experience in high-volume airline catering and food production. Demonstrates expertise in leading large teams, overseeing startup operations, and managing inventory and budgets effectively. Proven track record in food safety, quality assurance, and cost management ensures optimal operational efficiency while maintaining the highest standards. Bilingual in English and Spanish, facilitating seamless communication in diverse environments and enhancing team collaboration.
Work History
Food Service Manager
10 Months- Oversaw daily food service and airline catering operations for 100+ employees, ensuring seamless service delivery.
- Supported the successful launch of the Phoenix–London international flight catering operation in March, coordinating production and operational readiness for a new international route.
- Played a key role in launching Sky Café catering services for the company’s first charter flights in Arizona.
- Oversee high-volume production of approximately 3,200 meals per day while maintaining food safety, quality, productivity, and operational standards.
- Manage daily food service and airline catering operations for a team of 100+ employees.
- Coordinated ordering, purchasing, inventory control, and budget activities to optimize operational efficiency.
- Monitor inventory levels, product usage, and purchasing needs to ensure product availability while minimizing waste and controlling costs.
- Coordinate with vendors, internal departments, and operational teams to support procurement and daily production requirements.
- Trained, coached, and developed employees, fostering adherence to performance, safety, quality, and operational standards.
- Monitor workflow and staffing needs to support productivity and timely completion of daily operations.
- Trained and developed staff on food safety protocols, enhancing team performance and service quality.
Culinary
1 Year 10 Months- Prepared and assembled high-volume meals for international and domestic airline catering operations, ensuring timely delivery to meet flight schedules.
- Prepared meals for sports teams before and after games, including charter flights for professional teams such as the Lakers and Diamondbacks.
- Follow HACCP, food safety, sanitation, and airline-specific quality standards throughout food production.
- Collaborated with culinary, production, and operations teams to efficiently meet strict daily flight catering schedules, enhancing overall service reliability.
- Support efficient food preparation and production workflows while maintaining quality and consistency.
- Developed expertise in large-scale airline catering operations and high-volume food production, contributing to consistent meal quality and service standards.
Operations Supervisor
1 Year 1 Month- Supervised daily operations for large food production team supporting international airline clients, ensuring consistent quality and timely service.
- Led the main supervision of Air France and Condor Airlines, directing efforts in catering production, quality assurance, and timely deliveries.
- Managed American Airlines international flights as a top operational priority, ensuring successful execution of the PHX–London route.
- Oversaw employee training, scheduling, and performance management, enhancing compliance with safety and quality standards.
- Conducted audits and process reviews to identify operational risks and implement corrective actions, leading to reduced errors and improved efficiency.
- Partnered with management to implement policies, optimize workflows, and improve operational performance.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed team performance through training and development initiatives.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Flight Checker / Lead
10 Months- Promoted from food production worker to expediter and lead due to demonstrated performance and leadership skills.
- Inspected and verified 150+ daily flight meal carts for Delta, Alaska, United, and American Airlines.
- Delivered special meals, preorders, and airline-specific catering requirements with 100% accuracy.
- Coordinated with production teams to meet strict departure timelines, ensuring compliance with quality standards.
- Supported international flight operations, with the PHX–London route as a key operational priority.
- Inspected incoming shipments for quality and compliance with standards.
Food Production Worker
4 Months- Prepared and expedited meals for international and domestic airline flights, ensuring timely delivery to meet strict airline schedules.
- Supported special meal requests and collaborated with teams to complete orders accurately and on schedule, enhancing customer satisfaction.
- Maintained food safety, quality, and production standards in high-volume food service environment, contributing to overall operational efficiency.
- Maintained strict adherence to food safety and sanitation standards.
- Operated food processing equipment to ensure efficient production flow.
- Collaborated with team members to optimize production processes and reduce waste.
Small Business Owner
2 Years 8 Months- Founded and managed a dessert business, overseeing daily operations, purchasing, vendor relationships, pricing, and customer satisfaction.
- Hired and trained employees, managed production, inventory, expenses, and streamlined business operations to enhance service delivery.
- Developed pricing strategies and monitored costs, ensuring alignment with profitability goals.
- Researched market trends and adapted products and offerings to improve market positioning and customer appeal.
- Developed and implemented marketing strategies to increase brand awareness and customer engagement.
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
Manager’s Assistant
8 Months- Supported daily operations, customer service, scheduling, and inventory management to enhance workflow.
- Coordinated events and communications to streamline organizational operations.
- Provided essential support in administrative functions to enhance management efficiency.
- Coordinated logistics for events, ensuring seamless operations and effective communication among teams.
- Managed scheduling and administrative tasks, optimizing workflow efficiency across departments.
Education
High School Diploma - Psychology
Completed Coursework in Psychology
High School Diploma
Skills
Team management
Airline Catering Operations
HACCP
Food Safety
Quality Assurance
Production Management
High-volume food production
Staff Training & Development
Performance Management
Team oversight
Team supervision
Team development
Ordering management
Performance evaluations
Conflict Resolution
Business & Financial Management: Ordering
Purchasing
Inventory Management
Budget Management
Cbase technical
Waste Reduction
Vendor Coordination
Data Documentation
Customer support
Food inventory
Team leadership
Team supervision
Meal portioning
Team training
Recruitment processes
Employee evaluations
Quality management
Expense management
Allergen management
Staff retention
Waste management
Operational oversight
Food handling
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Food Service Manager
ARAMARK
10.2025 - CurrentRead More
Culinary
TOP NOTCH AIRCRAFT CATERING
10.2024 - CurrentRead More
Operations Supervisor
LSG SKYCHEFS
09.2023 - 10.2024Read More
Flight Checker / Lead
LSG SKYCHEFS
11.2022 - 09.2023Read More
Food Production Worker
LSG SKYCHEFS
07.2022 - 11.2022Read More
Small Business Owner
CREAMY
09.2019 - 05.2022Read More
Manager’s Assistant
ASOCIACIÓN CUBANA DE ARTESANOS ARTISTAS (ACAA)
01.2019 - 09.2019Read More
RAFAEL MARÍA DE MENDIVE HIGH SCHOOL
High School Diploma
Read More
UNIVERSIDAD DE ORIENTE
High School Diploma from Psychology
Read More