Daniel Moudy
Brandon,MS
Summary
Goal-oriented Fixed Operations Director with demonstrated track record of success in improving operations, cost controls and customer relations. Talented communicator, decisive leader, and strategic planner with progressive experience in industry.
Service and parts professional known for high standards and results-oriented approach. Proven track record in optimizing operations and enhancing customer satisfaction. Strong focus on team collaboration and ability to adapt to changing needs. Skilled in inventory management, process improvement, and conflict resolution.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service & Parts Director
Wilson Kia
Brandon, MS
12.2024 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Fixed Operations Director
Camping World
Jackson, Mississippi
04.2017 - 12.2024
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Oversaw daily operations, including scheduling, staff management, budgeting, and forecasting in the Fixed Operations Department.
- Reviewed daily financial reports for each department.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
Floorhand
Noble Drilling
Sugarland, TX
06.2014 - 03.2017
- Assisted in troubleshooting and repairing minor mechanical problems on the rig.
- Transported, equipment and materials utilized for assembling drilling tool.
- Participated in training sessions related to safety procedures and general oilfield operations.
- Managed the handling, sorting, and stacking of drilling pipes and drill strings.
- Cleaned and maintained the rig deck area to ensure a safe working environment.
- Recorded drilling activity and equipment logs accurately and timely.
- Participated in safety meetings and drills, adhering to all safety policies and procedures.
- Assisted with rigging up and down operations on the drill floor.
Locator
Sure Shot Directional Services
Big Spring, TX
05.2013 - 12.2013
- Assessed potential hazards associated with each site before conducting field work activities.
- Searched for underground utilities in various weather conditions and notified supervisor of field issues.
- Located underground utilities prior to work being completed.
- Managed rig move and drilling operations.
- Observed standard operating procedures when performing any maintenance task on directional drills or related equipment.
- Supervised a team of employees in the assembly, operation, maintenance, and repair of directional drilling rigs.
Parts Sales Associate
Southern States Utility
Richland, MS
08.2009 - 03.2013
- Customer service
- Part salesman
- Inventory control
- Organized shelves and displays to ensure easy access to products for customers.
- Developed strategic sales initiatives to pitch products and services.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Performed cashier duties such as receiving payments from customers and issuing receipts.
- Collaborated with other members of sales team to reach targets.
Technician
X-tel Communications
Brandon, MS
10.2007 - 07.2009
- Installed phone systems
- Ran voice and data cable
- Inventory control
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
Education
High School Diploma -
Brandon High School
Brandon, MS05.2005
Skills
- Staff management
- Budgeting
- Financial analysis
- Customer experience
- Employee training
- KPI development
- Operational oversight
- Performance evaluation
- Inventory control
- Sales reporting
- Problem solving
- Team building
- Communication skills
- Manufacturer warranty policies
- Setting goals
- Operational efficiency
Certification
Class A CDL with Tanker’s endorsement
NCM Service Management 1&2
References
Jessica Amos, Robertsdale, AL
(251) 423-211
Larry Falin, Maurice, LA,
(337) 717-8956
Eric Shelton,
Pelahatchie, MS, 39145
(601) 900-3039
Timeline
Service & Parts Director
Wilson Kia
12.2024 - Current
Fixed Operations Director
Camping World
04.2017 - 12.2024
Floorhand
Noble Drilling
06.2014 - 03.2017
Locator
Sure Shot Directional Services
05.2013 - 12.2013
Parts Sales Associate
Southern States Utility
08.2009 - 03.2013
Technician
X-tel Communications
10.2007 - 07.2009
High School Diploma -
Brandon High School