Property management leader with deep experience overseeing multifamily operations, staff supervision, resident retention, and occupancy forecasting. Brings hands-on success coordinating capital projects, lease-up activity, vendor partnerships, and resident events while supporting budget performance and property improvements.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Business Manager for 417-unit garden style B Community
Willowbridge Property Company
Naperville, IL
10.2024 - 10.2026
Manage day to day operations of 417 garden style community
Supervised team of seven employees in daily operations.
Directed completion of hallway renovation project, enhancing community aesthetics
Directed completion of exterior renovation project, improving property value
Coordinated vendors for capital projects, including exterior repairs and painting.
Resident retention for 2025 averaged 60%
Trade out for renewal and new leases averaged 3.4% in 2025
2025 first year actual occupancy 94.40% vs. 92.24% budget
Work with staff to produce successful resident events
Coordinate acquisition activities through transition to new ownership.
Collaborate with ownership on clubhouse renovation project.
Apply RealPage OneSite and YieldStar experience in daily operations.
Business Manager for 440-unit garden style A community
Lincoln Property Company/Willowbridge
Naperville, IL
12.2019 - 10.2024
Manage day-to-day operations of 440 garden-style apartment community
Occupancy: Averaged 96.13% vs. 93.30% budget in 2022
Resident Retention rates: 63% in 2022
Supervised seven employees, ensuring effective team performance and operational alignment
Produce weekly activity reports to ownership outlining occupancy, 30- and 60-day projections, market competition, renewal progression, and leasing activity.
Oversaw marketing strategies to enhance community engagement and attract prospective residents
Work with Asset Management regarding capital projects, seek capital authorizations with bidding out for services and products.
Conducted due diligence activities for property acquisitions
Awarded Gold Medallion in 2021
Certified Training Assistant in 2023, presents new hire orientations. Received Certified Trainer of the Year recognition in 2023
Business Manager for 417-unit garden style A community
Lincoln Property Company
Naperville, IL
04.2015 - 12.2019
Managed day to day operations of 417 garden style apartment community
NOI: 3.63% favorable as of 9/2019, 9.33% favorable in 2016, 14.96% favorable in 2015
Occupancy: 2016 96.8% vs 95% budget, 2015 95.44% vs. 94.30% budget
Resident Retention rates: 65.23% in 2019, 63.40% in 2018, 65.20% in 2017, 68.8% in 2016, 68.6% in 2015
Unit renovation program: 379 out of 417 units completed
Led capital projects including unit renovations, roof replacement, and exterior maintenance in 2017; managed sealcoating project in 2016
Enhanced resident satisfaction through exceptional customer service initiatives
Cross-trained assistant manager in managerial duties to facilitate career advancement
Produced monthly variance notes to ownership as well as annual budget
Successfully promoted four employees to next level in their careers
Supported due diligence process by gathering necessary documentation and information
Successfully disposed of asset after broker tours and final due diligence to new owner
Manager: 264-unit high rise, 151-unit garden style subsidized community
RMK Management
Chicago, IL
12.2013 - 04.2015
Oversaw daily operations of a 264-unit high-rise building as well as 151-unit garden-style subsidized housing community
Managed relationships with residents and vendors to ensure satisfaction and effective communication.
Achieved a retention rate of 55%, contributing to community stability and resident satisfaction
Led staff in identifying preferred employers and developing outreach strategies to local businesses, enhancing resident attraction
Worked with commercial tenants regarding lease renewals, work orders and rent payments
Created monthly variance reports and quarterly budget forecasts for ownership, supporting informed financial decision-making
Worked with Chicago Housing Authority and Housing Authority in processing payment vouchers for residents and participated in apartment/community inspections
Supervised a staff of ten employees between two sites
Successfully disposed of asset after broker tours and final due diligence to new owner
Property Manager/Area Trainer
Apartment Management Consultants
Bolingbrook, IL
10.2011 - 12.2013
Oversaw daily operations of a 789-unit Section 42 community
Supervised a staff of eighteen employees
Achieved 6% favorable variance in controllable expenses YTD
Worked with staff to maximize resident retention
Managed relationships with vendors to ensure quality service and timely deliveries.
Worked with compliance department to ensure 100% of community is Section 42 compliant
Generated monthly variance notes for ownership and weekly operational reports
Created and implemented training program for new leasing consultants, conducting classes using PowerPoint presentations
Conducted market research analysis of potential acquisitions
Manager-
RMK Management
Aurora, IL
04.2008 - 10.2011
Oversaw daily operations of a 336-unit apartment community
Managed a team of seven staff members in daily operations.
Maintained occupancy of 92.3% average vs. 89% budgeted
Achieved a resident retention rate of 55%, enhancing community stability.
Maintained an NOI of 35% YTD for 2010
Generated monthly variance reports and quarterly reforecasts for ownership, ensuring transparency in financial performance.
Directed staff in identifying Preferred Employers for the community and creating outreach to local businesses to attract more residents
Collaborated with corporate office and marketing firm to establish social media presence, including Facebook, property blog, and monthly e-newsletter.
Facilitated training sessions for staff on daily operational tasks. Also hold weekly staff meetings where they are explained occupancy, NOI and financials for each month
Senior Property Manager-
Element National Management
Woodridge, IL
09.2004 - 04.2008
Oversaw daily operations of a 762-unit apartment community
Temporary District Manager duties for two communities in Macon, Ga. and oversaw 520 units
Supervised a staff of sixteen employees
Achieved 55% retention rate, contributing to community stability
Generated monthly variance notes to track financial performance
Assisted in evaluating company acquisitions and dispositions.
Property Manager-
Altman Management Company
Naperville, IL
08.2003 - 08.2004
Oversaw daily operations of a 206-unit apartment community
Managed three-million-dollar insurance claim for 121 units at 762-unit community after flooding, ensuring timely resolution and restoration.
Facilitated successful sale of community by coordinating with stakeholders and managing transition processes.
After renovation, successfully marketed and leased the apartments to gain occupancy.
Supervised a staff of four employees
Tracked budget discrepancies through detailed monthly variance analysis, providing insights for financial planning.
IL. Property Manager-
Village Green Management
Woodridge, IL
12.2001 - 08.2003
Oversaw daily operations of a 252-unit apartment community
Increased occupancy from 86% to 91% in one month
Executed marketing outreach to local businesses and locators, boosting community traffic and establishing Preferred Employer relationships
Supervised four employees, ensuring effective team collaboration and performance
Facilitated employee training sessions at newly acquired community, enhancing team readiness and service delivery.
Senior Leasing Consultant/Assistant Manager
Trammel Crow Residential/Avalon Bay Communities
Western Suburbs, IL
10.1997 - 04.2001
Senior Leasing Consultant for two lease up communities in Western Suburbs
Achieved 35% closing ratio by effectively engaging prospective residents.
Promoted to Assistant Manager in 2000 for a 295-unit community and transferred to a 400-unit community as Assistant Manager
Collaborated with residents to discuss renewal leases and facilitate lease preparation.
Collected rent, managed delinquency, and executed legal eviction processes for residents.
Generated security deposit statements post-move out to clarify refund eligibility for residents.
Education
Bachelor of Arts - Psychology
Northern Illinois University
Dekalb, IL
01-1995
Skills
Occupancy management
Occupancy forecasting
YieldStar pricing
RealPage OneSite
Budget management
Capital projects
Lease administration
Certification
Illinois Leasing Agent License
Accomplishments
2020 Mentor of the Year
2021 Gold Medallion Winner
2023 Certified Trainer of the Year
Affiliations
Prestbury Home Owners Association: Architectural Standards Committee
Prestbury Yacht Club Board Member
Timeline
Business Manager for 417-unit garden style B Community
Willowbridge Property Company
10.2024 - 10.2026
Business Manager for 440-unit garden style A community
Lincoln Property Company/Willowbridge
12.2019 - 10.2024
Business Manager for 417-unit garden style A community
Lincoln Property Company
04.2015 - 12.2019
Manager: 264-unit high rise, 151-unit garden style subsidized community