DANIEL MUNOZ
Fresno,CA
Summary
Friendly, energetic, and reliable professional with a proven ability to collaborate effectively with individuals from diverse backgrounds. Demonstrates a strong aptitude for accuracy and a genuine eagerness to acquire and apply new techniques. Well-versed in the principles and processes of delivering exceptional customer and personal services, including assessing customer needs, upholding service quality standards, and evaluating customer satisfaction. Shows expertise in management, development, and coaching over the past decade. Offers strategic thinking and team leadership abilities to excel in a service management role. Ready to learn and thrive in a challenging environment. Capable in customer service and operational management. Skilled in project management and organizational skills for desired position role.
Overview
19
19
years of professional experience
Work History
Store Manager
Men’s Wearhouse
06.2010 - Current
- Mastered benchmark retail selling techniques regularly with customers.
- Enhanced teamwork by supporting peers during the entire sales procedure.
- Empowered team members by modeling professional behavior and mentoring.
- Delivered exceptional customer service through cultivating strong relationships with customers.
- Trained, motivated, and mentored sales staff to achieve performance targets.
- Examined and tagged items for alteration, cleaning, storage, or repair.
- Achieved multiple KPIs with a focus on average ticket, conversion rate, UPT, and sales to traffic.
- Achieved measurable success in expanding market reach via targeted omni-channel strategies.
Forklift Driver
Plastic Inc.
08.2008 - 08.2009
- Efficiently moved goods onto and off transport vehicles.
- Verified load stability and compliance with safety standards.
- Arranged inventory in compliance with storage guidelines.
- Utilized forklifts and hand lifts to manage shipping of goods.
General Labor
Organic Pastures
10.2007 - 03.2008
- Managed movement of materials between production areas and delivery vehicles efficiently.
- Handled loading, unloading, bottling, and sorting of milk.
- Executed scheduled draining, cleaning, and refilling of machines and tanks using appropriate solutions.
Order Filler
School Specialist
06.2006 - 09.2006
- Secured merchandise to prevent damage using bubble wrap, foam, and stuffing.
- Managed effective tracking of shipments and inventory.
- Inspected merchandise for defects and incorrect labeling after unpacking from the warehouse.
Education
Associate Degree -
Fresno City College
Fresno, CA02.2025
High School Diploma -
Caruthers High School
Caruthers, CA06.2007
Skills
- Strong Customer Service
- Bilingual-Spanish
- Time Management
- Excellent People Skills
- Computer Literate
- Production
- Management
- Verbal and written communication
- Team leadership
- Staff training and development
- Strategic planning
- Operations management
- Shift scheduling
- Sales management
Timeline
Store Manager
Men’s Wearhouse
06.2010 - Current
Forklift Driver
Plastic Inc.
08.2008 - 08.2009
General Labor
Organic Pastures
10.2007 - 03.2008
Order Filler
School Specialist
06.2006 - 09.2006
High School Diploma -
Caruthers High School
Associate Degree -
Fresno City College
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