Brenda McWhorter
Santa Maria,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Many years of retail management and banking. Overall experience with providing excellent customer service.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
29
29
years of professional experience
Work History
Store Manager
Wildflower Women
Santa Maria, CA
02.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sr Financial Service Representative
Pacific Premier Bank
Santa Maria, CA
04.2021 - 02.2022
- Gathered member information and discussed appropriateness of plan and investment opportunities.
- Communicated opportunities for business improvement to operational leaders.
- Analyzed member's current and future financial needs, producing beneficial product recommendations.
- Assisted branch operations supervisor with back-up oversight of teller operational duties.
Sr Financial Services Representative
Union Bank
07.2004 - 12.2012
- Communicated opportunities for business improvement to operational leaders.
- Gathered member information and discussed appropriateness of plan and investment opportunities.
- Assisted branch operations supervisor with back-up oversight of teller operational duties.
- Assembled methods and procedures to improve financial department's policies and reported outcomes to operational supervisor.
Store Manager
Starbucks
01.2000 - 03.2004
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager/Area Manager
Wet Seal
05.1996 - 01.2001
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Education
Ernest Righetti High School
Santa Maria, CASkills
- Sales Goals
- Special Orders
- Cash Handling
- Strong customer service
- Visual trainer for retail stores
- Meet and exceed sales goals
Determining client needs
- Great communication skills
- Scheduling and staffing
- Training and mentoring
- Customer service management
- Store opening and closing
- Team leadership
- Friendly and positive
Timeline
Store Manager
Wildflower Women
02.2022 - Current
Sr Financial Service Representative
Pacific Premier Bank
04.2021 - 02.2022
Sr Financial Services Representative
Union Bank
07.2004 - 12.2012
Store Manager
Starbucks
01.2000 - 03.2004
Store Manager/Area Manager
Wet Seal
05.1996 - 01.2001
Ernest Righetti High School