Moonasia Turnbow
Decatur,GA
Summary
Executed strategies to exceed company standards, optimize operations, and achieve measurable results, including a 15% increase in sales conversion and average transaction value.
Overview
19
19
years of professional experience
Work History
STORE MANAGER
Tailored Brands Inc.
04.2014 - 12.2023
- Boosted Northeast under performing locations above company standards by 15% in a fiscal year by coaching and developing teams.
- Oversaw inventory management, cash handling, and store opening and closing operations.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
STORE MANAGER
Perry Ellis International
08.2009 - 02.2014
- Managed inventory control, cash control and store opening and closing procedures.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
ASSISTANT STORE MANAGER
The Children's Place
08.2007 - 06.2009
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Improved credit and loyalty kpi’s by 10% each year
Area Operations Manager
Ulta Beauty Inc.
03.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Cultivated a culture of ownership among employees, enhancing accountability and driving performance improvements.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed systems and procedures to improve operational quality and team efficiency.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Improved Credit , Loyalty and Guest experience KPI’s by 12%
Education
BBA - Fashion Merchandise And Management
Berkeley
New York, NY06.2015
Bachelor of Science - Diploma
John F Kennedy High School
Paterson, NJ01.2008
Skills
Implemented strategic initiatives to enhance store performance and align with company benchmarks
Directed staff management initiatives to foster a collaborative work environment
Directed operations management initiatives to support organizational goals and improve service delivery
Cultivated strategic partnerships to drive business growth Oversaw relationship management initiatives to strengthen client loyalty Championed collaborative efforts to align team objectives with client needs
Implemented strategies for team development to foster a culture of continuous improvement
Oversaw project objectives and performance metrics to align team efforts with organizational goals Facilitated regular performance reviews to enhance team productivity and accountability
Accomplishments
- Elevated underperforming stores above company standards within a year by coaching teams and optimizing operations.
- Developed and mentored strong managers, building high-performing teams across multiple locations.
- Enhanced customer experience and team performance, driving measurable increases in sales conversion and average transaction value.
Timeline
Area Operations Manager
Ulta Beauty Inc.
03.2023 - Current
STORE MANAGER
Tailored Brands Inc.
04.2014 - 12.2023
STORE MANAGER
Perry Ellis International
08.2009 - 02.2014
ASSISTANT STORE MANAGER
The Children's Place
08.2007 - 06.2009
BBA - Fashion Merchandise And Management
Berkeley
Bachelor of Science - Diploma
John F Kennedy High School