Daniel Neikirk
Galveston,TX
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
41
41
years of professional experience
Work History
Supervisor
Verizon Business
07.1995 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Service Technician
D&D Systems
01.1983 - 06.1995
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
Education
Telecomunications IT - Digital Communications And Multimedia
Collin County Community College
Plano, TX05.1999
Skills
- Business Administration
- Priority Management
- Business Planning
- Safe Work Methods
- Continuous Improvement Projects
- Supervising Employees
- Operational Efficiency and Safety
- Training and Development
- Switches and Routers
- Upgrading Systems
Timeline
Supervisor
Verizon Business
07.1995 - Current
Service Technician
D&D Systems
01.1983 - 06.1995
Telecomunications IT - Digital Communications And Multimedia
Collin County Community College