Daniel OConnor
Athens,OH
Summary
Accomplished Assistant Manager at The City of Wickliffe, adept in staff supervision and customer relations, significantly enhanced customer satisfaction and operational efficiency. Expert in employee scheduling and problem resolution, demonstrating strong leadership and attention to detail. Proven track record in fostering a positive work environment.
Overview
3
3
years of professional experience
Work History
Assistant Manager
The City of Wickliffe
Wickliffe, OH
05.2024 - 08.2024
- Supervised day-to-day operations with 60 employees to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized city pool environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Pool Maintenance Technician
The City of Wickliffe
Wickliffe, OH
05.2023 - 08.2023
- Enhanced pool water quality by conducting regular chemical balancing and treatment processes.
- Implemented preventative measures to minimize algae growth and maintain crystal-clear water conditions at all times.
- Boosted customer satisfaction by providing professional and efficient pool cleaning services on a consistent basis.
- Maintained detailed records of completed tasks, providing accurate documentation for clients and supervisors as needed.
- Safeguarded client health with rigorous adherence to sanitation standards in the upkeep of pool facilities.
- Earned trust from clients through consistent professionalism, punctuality, and dedication to maintaining their pools at the highest level possible.
- Improved overall facility aesthetics through meticulous attention to detail in cleaning both pool surfaces and surrounding areas.
- Proactively addressed potential hazards by identifying risks related to pool structures or systems before they escalated into major issues.
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
Pool Attendant
The City of Wickliffe
Wickliffe, OH
05.2022 - 08.2022
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in setting up and breaking down equipment for special events held at the pool area.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Organized pool-related events and activities, promoting engagement among patrons.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Implemented effective crowd control measures during peak hours, maintaining order within the facility.
- Maintained up-to-date certifications in first aid, CPR, and lifeguard training to ensure optimal preparedness for emergency situations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Assisted in organizing and implementing recreational activities and programs.
Pool Attendant
The City of Wickliffe
Wickliffe, OH
05.2021 - 08.2021
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in setting up and breaking down equipment for special events held at the pool area.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Implemented effective crowd control measures during peak hours, maintaining order within the facility.
- Demonstrated attention to detail while inspecting swimming areas daily for potential hazards or issues requiring repair.
- Effectively addressed any conflicts or disputes among patrons by employing strong conflict resolution skills.
- Maintained up-to-date certifications in first aid, CPR, and lifeguard training to ensure optimal preparedness for emergency situations.
Education
Communications
Ohio University
Athens, OHHigh School Diploma -
Notre Dame Cathedral Latin
Chardon, OH05.2022
Skills
- Customer Relations
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Workload Management
- Employee Scheduling
- Customer Relationship Management (CRM)
- Policy Enforcement
- Schedule oversight
- Team Leadership
- Computer Skills
- Problem Resolution
Timeline
Assistant Manager
The City of Wickliffe
05.2024 - 08.2024
Pool Maintenance Technician
The City of Wickliffe
05.2023 - 08.2023
Pool Attendant
The City of Wickliffe
05.2022 - 08.2022
Pool Attendant
The City of Wickliffe
05.2021 - 08.2021
Communications
Ohio University
High School Diploma -
Notre Dame Cathedral Latin