Daniel Olvera
Los Angeles
Summary
Knowledgeable with proven track record in overseeing daily operations and ensuring top-notch customer service. Successfully managed team dynamics and streamlined processes to enhance efficiency. Demonstrated leadership and communication skills, fostering collaborative and productive work environment.
Overview
12
12
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
Van Nuys, CA
05.2021 - Current
- Collaborated with management on promotional events, boosting sales through targeted initiatives.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Cultivated barista skills to elevate team members into trainer and shift supervisor roles.
- Trained and mentored new baristas in beverage preparation and customer interaction techniques.
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
Barista Shift Supervisor
Universal Studios
Los Angeles, CA
06.2019 - 05.2020
- Supervised daily operations, ensuring high-quality beverage preparation and customer service.
- Implemented efficient workflow processes to improve service speed during peak hours.
- Monitored inventory levels, coordinating timely reorders to minimize supply shortages.
- Resolved customer complaints effectively, enhancing overall guest satisfaction ratings.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
Starbucks Manager
Ralphs Grocery Store
Sherman Oaks, CA, United States
05.2014 - 05.2019
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Strictly followed all cash, inventory and labor policies and procedures.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed scheduling systems to ensure adequate coverage during peak hours and improve workflow.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
Panorama high school
Panorama City, CA, United States01.2012
Skills
- Strong communication skills
- Quick learner
- Cash handling
- Organized multi-tasker
- Friendly and helpful
- Barista training
- Equipment troubleshooting
- Staff motivation
- Inventory management
Timeline
Barista Shift Supervisor
Starbucks
05.2021 - Current
Barista Shift Supervisor
Universal Studios
06.2019 - 05.2020
Starbucks Manager
Ralphs Grocery Store
05.2014 - 05.2019
High School Diploma -
Panorama high school