Daniel Opene
Powder Springs,GA
Summary
Resourceful leader with over 20 years of result-oriented experience in business intelligence and operations management. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Field Director Services
Home Depot
Charlotte, NC
08.2023 - Current
- Responsible for overseeing and directing a team comprised of District Services Managers, Assistant Market Managers, Branch Install Managers, & Sales Managers across a large geographical sales area.
- Support goal of making The Home Depot the retail partner of choice by identifying and removing operational complexity for Service Providers.
- Review P&L statement to make informed financial decisions about the business.
- Accountable for leading and developing a team of high-performing field associates, communicating the strategic vision, ensuring compliance with all regulations and requirements, and meeting or exceeding targets for assigned sales plans.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
Regional Service Director
Home Depot
Charlotte, NC
11.2022 - 08.2023
- Led a team of District Services Managers and Contractors across eight states to plan, implement, and conduct skills training strategies/workshops for targeted Services install categories outlining key areas around selling processes.
- Set the tone in the region for providing an exceptional, frictionless customer experience.
- Monitor compliance dashboards and communicate expectations for the maintenance of Service Provider licensing, certification, insurance compliance, and Environmental Work Rules (EWR) standards.
- Analyzed customer feedback data to identify trends in customer satisfaction.
- Coordinated cross-functional projects between departments within the organization.
District Manager
Home Depot
Atlanta, GA
06.2016 - 10.2022
- Led a team of Store Managers, District Support staff in a highly competitive intercity market.
- Developed and implemented district-wide sales strategies to increase revenue and market share from $350M to over $725M within three years.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Led several company pilots to implemented new technologies to improve operational efficiency in the stores.
- Sourced and recruited top talent for various retail store positions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Collaborated with Vice President and merchants to improve performance, expand product assortment, and grow sales.
- Significantly reduced shrink and improved safety in a high shrink and safety concern market.
Director Investment Strategy
Diamond Shelter
01.2002 - 02.2005
- Analyzed market trends and identified potential investment opportunities.
- Researched and evaluated properties for acquisition, including conducting on-site inspections.
- Negotiated terms of purchase agreements with sellers and landlords.
- Prepared detailed investment presentations for senior management approval.
Education
MBA - Project Management
Strayer University
AtlantaBachelor of Science - Real Estate Management
ATBU
OverseasHigh School Diploma -
Military Boarding School
OverseasSkills
- Strategic Business Planning and Execution
- Customer Trend Analysis
- Portfolio and Finance Management
- Consultative Sales and Market Development
- Sales Team Leadership and talent development
- Analytical Problem Solver
- Build Effective High Performing Teams
- Excellent Problem-Solver
Languages
English
Native/ Bilingual
Hausa
Native/ Bilingual
Pigeon English
Native/ Bilingual
Igbo
Professional
Accomplishments
- Top region sales performance
- Best in class region shrink reduction.
- Best region OSHA recordable improvement.
- Highest region comp sales growth.
- Recognized as Employee of the year for Southern Division Emotional Connection Award.
- Negotiated the largest Service Provider restructure impacting over $50M in sales.
- Drove 50% improvement in service provider out of stock in 9 month, which led to over $4M unplanned additional sales.
Certification
Executive Leadership Program | McKinsey & Company
Leading Executive Conversations |Sally Williams & Associates (SW&A)
Critical Thinking & Problem Solving |Rochester Institute of Technology (RIT)
Cyber Security Technology Application Policy| Massachusetts Institute of Technology (MIT)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Field Director Services
Home Depot
08.2023 - Current
Regional Service Director
Home Depot
11.2022 - 08.2023
District Manager
Home Depot
06.2016 - 10.2022
Director Investment Strategy
Diamond Shelter
01.2002 - 02.2005
MBA - Project Management
Strayer University
Bachelor of Science - Real Estate Management
ATBU
High School Diploma -
Military Boarding School