Daniel Orduño
Albuquerque ,NM
Summary
Dynamic Customer Service Representative with a proven sales record at Sitel, specializing in NFL Sunday ticket and product sales, excelled in enhancing customer satisfaction and streamlining payment processes. Leveraged critical thinking and Microsoft Excel to improve service delivery by 30%, mastering the art of relationship building and customer education.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
T-Mobile
08.2021 - 01.2023
Account health check
Sales Associate
SITEL Worldwide
04.2015 - 03.2021
NFL specialist and sales associate for DirecTV delivering the best product information and tailoring entertainment packages to customers best fit.
Education
Diploma - Business Accountancy
Atrisco Heritage Academy Highschool
Albuquerque, NM05.2013
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Payment processing
- Customer satisfaction measurement
- Follow-up skill
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
T-Mobile
08.2021 - 01.2023
Sales Associate
SITEL Worldwide
04.2015 - 03.2021
Diploma - Business Accountancy
Atrisco Heritage Academy Highschool
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