Daniel Ortiz
Fort Lauderdale,FL
Summary
Recent graduate with an Associate Degree in Computer Science, equipped with basic programming logic and problem-solving skills. Experience in fast-paced customer service has honed the ability to work collaboratively and efficiently, ensuring optimized workflows. Committed to continuous learning and eager to apply a solution-oriented mindset within the tech industry.
Overview
1
1
year of professional experience
Work History
Server
IHOP
Sunrise, FL
05.2024 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Maintained records of transactions made during shift as required by law or company policy.
- Took orders from customers accurately and in a timely manner.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
Shift Manager
Komma Tea
Sunrise, FL
11.2023 - 05.2025
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Monitored store operations to ensure compliance with company policies and procedures.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Recommended opportunities for growth and advancement to motivate employees.
- Conferred with management and subordinates to resolve problems or complaints.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Communicated with other shift managers to facilitate continuum of customer service.
Education
Associate of Arts - Computer Science
Broward College
Davie, FL05-2024
Skills
- Team member support
- Point-of-sale system
- POS operation
- Basic Java knowledge
- Basic Python knowledge
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Server
IHOP
05.2024 - Current
Shift Manager
Komma Tea
11.2023 - 05.2025
Associate of Arts - Computer Science
Broward College
Similar Profiles
Kavyn Van SantKavyn Van Sant
Busser at IHOPBusser at IHOP
Crystal AndradeCrystal Andrade
Cook Shift Leader at IHOPCook Shift Leader at IHOP
Leora SewardLeora Seward
Server at IHOPServer at IHOP
Amber EscalanteAmber Escalante
Server at IHOPServer at IHOP
Will PowersWill Powers
Account Executive at iMedXAccount Executive at iMedX