- Volunteering for community initiatives to give back to local communities and make a positive impact
- Playing Sports
- Photography
- Video Gaming
- Surfing
- Intramural Sports, Baseball and Basketball
- Participate in Skiing and Golf as recreational activities to maintain physical fitness
Daniel Otway
Greentown,PA
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
5
5
years of professional experience
Work History
Store Manager
Dutch’s Market
09.2019 - Current
- Led the daily operations of busy urban supermarket, overseeing a team of 50+ employees and ensuring seamless customer service in a high-volume retail environment
- Implemented strategic inventory management techniques, resulting in a significant reduction in overstock and waste, while ensuring consistent availability of products to meet customer demand
- Spearheaded employee training focused on customer engagement and product knowledge, leading to a measurable improvement in customer satisfaction scores and increases repeat business
- Introduced innovative marketing strategies, including promotional events and loyalty programs, which contributed to a noticeable increase in overall store revenue and market share within the local community
Education
Bachelor of Business Administration - Business Management
Temple University – Fox School of Business
Philadelphia, PA05.2026
Skills
- Microsoft Office
- RORC
- Product knowledge expertise
- Staff training and development
- Promotional planning
- Goal setting and achievement
- Customer service
- Team leadership
- Decision-making
- Time management
Accomplishments
- Supervised team of 100 staff members.
- Managed a store that exceeded company expectations in every category during the 2nd and 3rd quarter.
- Exceeded monthly store sales goals 2 months in a row.
- Uncovered and eliminated security issues, reducing shrinkage.
Interests
Timeline
Store Manager
Dutch’s Market
09.2019 - Current
Bachelor of Business Administration - Business Management
Temple University – Fox School of Business
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