To obtain employment with a company that will challenge and let me utilize my Customer Service and People Skills.
Overview
17
17
years of professional experience
Work History
GUEST SERVICES/SECURITY/TRAINER
CRYPTO.COM ARENA
04.2023 - Current
Customer Service, Guest Services, Security, Security Escort, CCTV, Access Control, Patro Procedures, Emergency Response, Conflict De-Escalation, Communication, Incident Report Writing, VIP Concierge, Fill Special orders and requests from clients, Mobility Services, Logging Check-In Reports.
Seasonal for the Los Angeles Lakers/Los Angeles Kings
GUEST SERVICES/VIP SERVICES
SOFI STADIUM at HOLLYWOOD PARK
04.2021 - 01.2026
Guest Services, VIP Concierge, Ticket and VIP Pass Inventory Control, Customer service, Guest Experience Follow Up, Mobility Services Specialist, Worked Crowd Control, Incident Report Writing, Opening Crew for opening day.
Seasonal for the Los Angeles Chargers/Los Angeles Rams
TOURGUIDE LEAD/CUSTOMER SERVICE
BIG BUS TOURS LOS ANGELES
03.2019 - 03.2020
Tour guide for our 2 tour routes. Customer Service, In charge of training all new tour guides. Was part of the opening team when we opened in March of 2019. I helped co-create the new Celebrity Homes and Lifestyle Tour. Conduct follow up reports on our newly trained tour guides. Provided Guidance and Counseling to all my co-workers. Tour Sales. also worked with our VIP Guests.
TOURGUIDE/TOURGUIDE TRAINER
STARLINE TOURS HOLLYWOOD
05.2009 - 03.2019
Customer service, Tickets sales, Tour guide for various tours. Conduct pre/post vehicle safety inspections. Tour sales. Tour dispatcher. Trained new tour guides.
Education
Associates degree -
Los Angeles City College
05.2006
High School Diploma - undefined
Pomona Adult School
05.1996
Skills
Public speaking
Lesson planning
Planning and coordination
Interests
Outside activities, Learning new things, Concert going, Sporting events, Spending time with animals, Spending time with friends, Boating, Fishing Gym