Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

DANIEL PADILLA

Customer Service
Los Angeles,CA

Summary

To obtain employment with a company that will challenge and let me utilize my Customer Service and People Skills.

Overview

17
17
years of professional experience

Work History

GUEST SERVICES/SECURITY/TRAINER

CRYPTO.COM ARENA
04.2023 - Current
  • Customer Service, Guest Services, Security, Security Escort, CCTV, Access Control, Patro Procedures, Emergency Response, Conflict De-Escalation, Communication, Incident Report Writing, VIP Concierge, Fill Special orders and requests from clients, Mobility Services, Logging Check-In Reports.
  • Seasonal for the Los Angeles Lakers/Los Angeles Kings

GUEST SERVICES/VIP SERVICES

SOFI STADIUM at HOLLYWOOD PARK
04.2021 - 01.2026
  • Guest Services, VIP Concierge, Ticket and VIP Pass Inventory Control, Customer service, Guest Experience Follow Up, Mobility Services Specialist, Worked Crowd Control, Incident Report Writing, Opening Crew for opening day.
  • Seasonal for the Los Angeles Chargers/Los Angeles Rams

TOURGUIDE LEAD/CUSTOMER SERVICE

BIG BUS TOURS LOS ANGELES
03.2019 - 03.2020
  • Tour guide for our 2 tour routes. Customer Service, In charge of training all new tour guides. Was part of the opening team when we opened in March of 2019. I helped co-create the new Celebrity Homes and Lifestyle Tour. Conduct follow up reports on our newly trained tour guides. Provided Guidance and Counseling to all my co-workers. Tour Sales. also worked with our VIP Guests.

TOURGUIDE/TOURGUIDE TRAINER

STARLINE TOURS HOLLYWOOD
05.2009 - 03.2019
  • Customer service, Tickets sales, Tour guide for various tours. Conduct pre/post vehicle safety inspections. Tour sales. Tour dispatcher. Trained new tour guides.

Education

Associates degree -

Los Angeles City College
05.2006

High School Diploma - undefined

Pomona Adult School
05.1996

Skills

Public speaking

Lesson planning

Planning and coordination

Interests

Outside activities, Learning new things, Concert going, Sporting events, Spending time with animals, Spending time with friends, Boating, Fishing Gym

Timeline

GUEST SERVICES/SECURITY/TRAINER

CRYPTO.COM ARENA
04.2023 - Current

GUEST SERVICES/VIP SERVICES

SOFI STADIUM at HOLLYWOOD PARK
04.2021 - 01.2026

TOURGUIDE LEAD/CUSTOMER SERVICE

BIG BUS TOURS LOS ANGELES
03.2019 - 03.2020

TOURGUIDE/TOURGUIDE TRAINER

STARLINE TOURS HOLLYWOOD
05.2009 - 03.2019

High School Diploma - undefined

Pomona Adult School

Associates degree -

Los Angeles City College
DANIEL PADILLACustomer Service