Daniel Palacio
Westminster,California
Summary
Results-driven shift supervisor with a strong background in customer service and team leadership. Skilled in communication, problem-solving, and training, fostering a collaborative environment that enhances workflow and customer experiences.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Huntington Beach, California
07.2025 - Current
- Supervised daily operations for high-traffic coffee shop, enhancing workflow and customer experience.
- Resolved customer complaints promptly, contributing to high satisfaction levels.
- Communicated expectations and job duties to employees, promoting accountability and team cohesion.
- Implemented company policies to guarantee compliance with safety standards.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Barista
Starbucks
Huntington Beach, California
05.2022 - 06.2025
- Provided exceptional customer service during peak hours, improving customer satisfaction and loyalty.
- Trained new baristas on beverage preparation and customer interactions, fostering a knowledgeable and efficient team.
- Prepared high-quality beverages following standardized recipes to ensure consistency.
- Ensured cleanliness and organization of work area and equipment, supporting safety and operational efficiency.
Server
Solita
Huntington Beach, California
11.2019 - 06.2022
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed orders accurately for various menu items.
- Assisted in training new servers on restaurant policies and procedures.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
Associate of Arts - Communications
Golden West College
Huntington Beach, CA07-2026
Skills
- Customer service and support
- Team building and training
- Conflict resolution
- Cash handling
- Communication skills
- Project management
Languages
Spanish
Professional
Accomplishments
- POQ at both stores
Timeline
Shift Supervisor
Starbucks
07.2025 - Current
Barista
Starbucks
05.2022 - 06.2025
Server
Solita
11.2019 - 06.2022
Associate of Arts - Communications
Golden West College