Daniel Parker

• Monitored dining room for cleanliness and proper set-up at all times.
• Accurately recorded orders on cash register and point-of-sale system.
• Provided excellent customer service to ensure satisfaction.
• Provided exceptional service to high volume of daily customers.

• Served upscale casual breakfast and dinner to a variety of clientele visiting the Napa Valley.
• Monitored dining room for cleanliness and proper set-up at all times.
• Greeted guests and provided menus, accurately recorded orders on cash register and point-of-sale system.
• Offered suggestions and points of interest to guests exploring the Napa Valley wine region.

• At Hyatt Andaz Napa, I performed a variety of server duties during my ten years of service.
• breakfast Server offering gourmet buffet items and à la carte menu.
• dinner dining server offering a variety of fine Napa Valley selections.
• In room dining catering to guests culinary needs.
• Always gladly offering information and suggestions on wineries etc. as guests explored Napa Valley.

• As lead server/car captain with the Napa Valley Wine Train I was tasked with leading, overseeing and participating in high-end dining experiences for regional and international clientele, always ensuring complete customer care and satisfaction were achieved.

• Explained menu options to guests, offered suggestions while describing ingredients and cooking methods.
• Suggested and brought wine selections to tables and performed proper wine service.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
• Responsible for training new team members.
• As car captain was responsible for overseeing the successful completion of service of dining-car of six+ service staff and 120 patrons.