Melanie Swaim
Jonesville,NC
Summary
Driven Quality Assurance Specialist with a proven track record at Prism Medical Products, enhancing customer satisfaction and streamlining compliance processes. Expert in issue resolution and workflow coordination, I have led training sessions and significantly improved product quality. My analytical thinking and organizational skills have fostered a culture of continuous improvement and efficiency. In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Overview
5
5
years of professional experience
Work History
Quality Assurance Specialist
Prism Medical Products
2023.10 - Current
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
- Improved product quality and customer satisfaction by identifying and resolving defects before market release.
- Reduced claim denials by proactively identifying potential issues and addressing them before submission.
- Managed a high volume of claims daily, maintaining exceptional attention to detail while meeting tight deadlines.
- Reduced errors in charge capture by maintaining up-to-date knowledge of CPT, ICD-10, and HCPCS codes.
Performance Instructor
Lowe's
2019.08 - 2023.10
- Developed customized lesson plans tailored to individual student needs, ensuring academic success and improvement.
- Conducted regular assessments to track progress, leading to targeted instruction for optimal results.
- Managed classroom behavior effectively through proactive intervention and clear communication of expectations.
- Led workshops and training sessions for fellow educators on effective teaching strategies that drive performance improvements.
Education
Associate of Arts - Criminal Justice
Surry Community College
Dobson, NC 2001.05 -
Skills
Issue Resolution
Code Review and Quality Assurance
Workflow Coordination
Project Support
Customer Relations
Organization
Analytical and Critical Thinking
Timeline
Quality Assurance Specialist
Prism Medical Products
2023.10 - Current
Performance Instructor
Lowe's
2019.08 - 2023.10
Associate of Arts - Criminal Justice
Surry Community College
2001.05 -
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