Melanie Swaim
Jonesville,NC
Summary
Driven Quality Assurance Specialist with a proven track record at Prism Medical Products, enhancing customer satisfaction and streamlining compliance processes. Expert in issue resolution and workflow coordination, I have led training sessions and significantly improved product quality. My analytical thinking and organizational skills have fostered a culture of continuous improvement and efficiency. In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Overview
5
5
years of professional experience
Work History
Quality Assurance Specialist
Prism Medical Products
10.2023 - Current
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
- Improved product quality and customer satisfaction by identifying and resolving defects before market release.
- Reduced claim denials by proactively identifying potential issues and addressing them before submission.
- Managed a high volume of claims daily, maintaining exceptional attention to detail while meeting tight deadlines.
- Reduced errors in charge capture by maintaining up-to-date knowledge of CPT, ICD-10, and HCPCS codes.
Performance Instructor
Lowe's
08.2019 - 10.2023
- Developed customized lesson plans tailored to individual student needs, ensuring academic success and improvement.
- Conducted regular assessments to track progress, leading to targeted instruction for optimal results.
- Managed classroom behavior effectively through proactive intervention and clear communication of expectations.
- Led workshops and training sessions for fellow educators on effective teaching strategies that drive performance improvements.
Education
Associate of Arts - Criminal Justice
Surry Community College
Dobson, NC 05.2001 -
Skills
Issue Resolution
Code Review and Quality Assurance
Workflow Coordination
Project Support
Customer Relations
Organization
Analytical and Critical Thinking
Timeline
Quality Assurance Specialist
Prism Medical Products
10.2023 - Current
Performance Instructor
Lowe's
08.2019 - 10.2023
Associate of Arts - Criminal Justice
Surry Community College
05.2001 -
Similar Profiles
William ParrottWilliam Parrott
Payer Relations Coordinator at Prism Medical ProductsPayer Relations Coordinator at Prism Medical Products
Cheryl MyersCheryl Myers
Accounting Manager at Prism Medical Products, LLC,Accounting Manager at Prism Medical Products, LLC,
Victoria WhitakerVictoria Whitaker
Accounting AP/AR at Prism Medical ProductsAccounting AP/AR at Prism Medical Products