Mindy Seaton
Rantoul,IL
Summary
Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Quality Assurance Specialist
Hyundai Transys
Champaign, IL
11.2021 - Current
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Fixed identified issues to improve workflows.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
Customer Service Representative
AT&T Mobility
Rantoul, IL
11.2003 - 01.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recorded account information to open new customer accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
No Degree - General
Danville Area Community College
Danville, ILSkills
- Finished Product Inspection
- Project Management
- Quality Issue Identification
- Customer Service
- Issue Resolution
- Team Collaboration
- Team Leadership
Timeline
Quality Assurance Specialist
Hyundai Transys
11.2021 - Current
Customer Service Representative
AT&T Mobility
11.2003 - 01.2013
No Degree - General
Danville Area Community College
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