Daniel Payne
Customer Service Associate
Saint Cloud,MN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Capital One
St. Cloud, MN
08.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Second Assistant Manager
Menards
St. Cloud , MN
06.2019 - 08.2020
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Customer Service Associate
Menards
St. Cloud, MN
10.2017 - 06.2020
- Demonstrated items to customers and created customer awareness, interest and sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended products to customers, thoroughly explaining details.
Education
High School Diploma -
St. Cloud Technical Highschool
St. Cloud 08.2013 - 06.2017
Skills
Complaint resolution
Timeline
Customer Service Representative
Capital One
08.2021 - Current
Second Assistant Manager
Menards
06.2019 - 08.2020
Customer Service Associate
Menards
10.2017 - 06.2020
High School Diploma -
St. Cloud Technical Highschool
08.2013 - 06.2017
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