Overview
Work History
Education
Timeline
Daniel P. Cotter

Daniel P. Cotter

Cleveland,OH

Overview

28
28
years of professional experience
6
6
years of post-secondary education

Work History

IT Consultant/Field Dispatch Coordinator

Zones LLC
03.2024 - 05.2025
  • Worked with IT technicians in the field to solve IT technical issues.
  • Assigned and dispatched technicians to coordinate and resolve IT issues with the client.
  • Worked with applications Field Nation, FTM, and ServiceNow.

Field Services Technician

Tech Mahindra
05.2023 - 03.2024
  • Complete Service Requests using Heat ticketing system.
  • Install monitors, printers, and other pc equipment per service request.
  • Image, configure, and install laptops and desktop pcs.
  • Move computer equipment depending on service request.
  • Handle any IT related request for the customer.
  • A hundred percent remote.

Field Services Technician

Kyndryl
03.2022 - 05.2023
  • Complete Service Requests using Heat ticketing system.
  • Install monitors, printers, and other pc equipment per service request.
  • Image, configure, and install laptops and desktop pcs.
  • Move computer equipment depending on service request.
  • Handle any IT related request for the customer.
  • A hundred percent remote.

Field Services Technician

Zones LLC
Cleveland, OH
08.2019 - 02.2022
  • Complete Service Requests using Heat ticketing system.
  • Install monitors, printers, and other pc equipment per service request.
  • Image, configure, and install laptops and desktop pcs.
  • Move computer equipment depending on service request.
  • Handle any IT related request for the customer.
  • A hundred percent remote.

Configuration Specialist

McPc Computer Products and Consulting
Cleveland, OH
07.2006 - 08.2019
  • Contracted with Bendix Commercial Vehicle Systems to work in Call Center.
  • Created user accounts in Active directory in the Proper OU’s as well as created the accounts in Novell using Novell ConsoleOne.
  • Asked File Folder owners for permission for new users or existing users upon folder access request.
  • Received incoming phone calls dealing with customer support issues.
  • Logged issues into work tickets using Track-It system.
  • Reset customer passwords.
  • Set up printers on customer computers for the network system.
  • Printing mainframe jobs and customer invoices, debits, credits, and duplicates.
  • Managed two other people in installing and setting up new pc’s for the Elyria, and Huntington plants.
  • Setup and install all laptops for company use.
  • Install software for users using the Netinstall system.
  • Set up new user accounts in Active Directory and Novell.
  • Used Active Directory to manage Netinstall groups.
  • Worked extensively with project managers on many projects.
  • Worked as a team lead on projects installing systems for clients and customers.

Collections Agent

NCO Financial Systems, Inc.
Beachwood, OH
01.2004 - 03.2004
  • Contacting costumers on past due accounts.
  • Working with customers to set up payment plans.
  • Documenting procedure on customers who paid and ones that did not.

Business Solutions Provider I

Medical Mutual of Ohio
Cleveland, OH
01.1998 - 01.2003
  • The Model Manager for the infrastructure of the system. These duties included resizing procs for space if needed, handling all QA moves for programmers, and running test jobs on zeke.
  • In charge of installing Topps Client Server system (for Claims Processing), on employee computers.
  • Worked with users correcting problems with Topps Client Server.
  • Built Backup jobs using Job Control Language for Processing Jobs that ran in the batch schedule.

Computer Programmer I

Renaissance Worldwide
Akron, OH
01.1997 - 01.1998
  • Participated with EDS to bring code up to COBOL 11 standards.
  • Worked on system to bring all code into Y2K compliance.
  • Created conversion programs, creating source code skeletons for updates, JCL modification, identifying problems in code, and testing of source code changes.
  • Built date acceleration programs, which accelerated the date to test for Y2k compliance.
  • Edited report programs, expanding dates and adjusting the copybooks to make them Y2K compliant.
  • Set up data files for testing of programs.

Education

Associate in Computer Programming - Computer Programming\IT

The University of Akron, Akron, CO
09.1990 - 12.1996

Timeline

IT Consultant/Field Dispatch Coordinator - Zones LLC
03.2024 - 05.2025
Field Services Technician - Tech Mahindra
05.2023 - 03.2024
Field Services Technician - Kyndryl
03.2022 - 05.2023
Field Services Technician - Zones LLC
08.2019 - 02.2022
Configuration Specialist - McPc Computer Products and Consulting
07.2006 - 08.2019
Collections Agent - NCO Financial Systems, Inc.
01.2004 - 03.2004
Business Solutions Provider I - Medical Mutual of Ohio
01.1998 - 01.2003
Computer Programmer I - Renaissance Worldwide
01.1997 - 01.1998
The University of Akron - Associate in Computer Programming, Computer Programming\IT
09.1990 - 12.1996

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Daniel P. Cotter