Accomplished Director of Housekeeping with expertise in team management and operational efficiency within luxury resorts. Leveraged data-driven strategies to streamline housekeeping processes and enhance service quality, ensuring compliance with health and safety regulations while exceeding guest expectations.
Overview
24
24
years of professional experience
Work History
Director of Housekeeping
Omni Tucson National Golf Resort and Spa
Tucson, Arizona
08.2026 - Current
Directed housekeeping operations for luxury resort and spa, enhancing guest experiences through meticulous attention to detail.
Managed team of housekeeping staff, maintaining high cleanliness standards and contributing to overall guest satisfaction.
Supervised housekeeping leadership and staff to ensure timely completion of tasks and adherence to quality standards.
Implemented graded room inspection program for room attendant staff on effective cleaning techniques to ensure metrics are being consistently met.
Developed schedules to optimize workflow and staff efficiency.
Ensured compliance with health and safety regulations in housekeeping practices.
Coordinated inventory management for cleaning supplies and equipment.
Collaborated with other departments to maintain guest satisfaction levels.
Analyzed customer feedback and developed strategies to improve service levels.
Executive Housekeeper
Lodge on the Desert
Tucson, Arizona
06.2021 - 07.2026
Conducted daily stand-up meetings to share updates and recognize team accomplishments.
Managed onboarding processes, including interviewing and training new hires.
Coordinated room attendant schedules and monitored labor time adjustments to maintain staffing efficiency.
Oversaw department expenses and managed monthly linen inventory to ensure optimal supply levels.
Flexed housekeeping staff to guarantee full coverage and adherence to standards.
Collaborated with maintenance director to efficiently report and track repair orders, enhancing response time.
Performed daily property walk-throughs to uphold cleanliness across all areas.
Housekeeping Office Coordinator
Ritz Carlton at Dove Mountain
Marana, Arizona
02.2021 - 05.2021
Guided and directed the Ladies and Gentlemen of Housekeeping.
Monitored cleaning and preparation of arrivals and departures to ensure seamless guest experiences
Ensured consistent communication with Room Attendants and delivered updates of any last minute challenges
Thoughtfully dispatched calls to team members for the most efficient results and timely service
Maintained and controlled departmental reports and logs, communicated variances to management for informed decision-making
Inspected and inventoried storages and closets, instructed Housemen on efficient organization practices
Assistant Director of Housekeeper
Omni Tucson National Golf Resort & Spa
Tucson, Arizona
09.2016 - 03.2020
Oversaw daily operations of Housekeeping Department at 127-room resort, ensuring high standards of cleanliness and guest satisfaction.
Conducted daily room inspections for guest readiness, directing room attendants to address and rectify deficiencies.
Conducted interviews, hired, and trained associates for Housekeeping and Laundry Departments.
Maintained inventory and control of guest and cleaning supplies, ensuring availability for seamless operations.
Surpassed professional objectives set during annual reviews. professional goals as outlined in annual performance evaluation
Head Cashier
Lowes Home Improvement
Chandler, Arizona
01.2016 - 08.2016
Managed check out and return functions, monitored cash drawer amounts, and ensured organized check out areas to support efficiency
Coordinated register coverage to maintain smooth operations and enhance customer satisfaction
Coached and motivated cashier team, providing direction and sharing information to enhance daily store operations
Perform opening and closing procedures and deliver excellent customer service by addressing issues
Courtroom Clerk I
Pinal County Clerk of the Superior Court
Florence, Arizona
08.2015 - 01.2016
Processed minute entries for court and distributed copies to call parties to ensure timely access to information
Prepared, certified, and issued pre-adjudication, post-adjudication, and arrest warrants to facilitate legal proceedings
Organized and marked exhibits according to established procedures to support court processes and enhance case management
Maintained accurate records of cases under advisement to support judicial efficiency. of matters taken under advisement to assure judges ruling within time limitations set by statute
Legal Secretary II
Pinal County Public Defender
Florence, Arizona
10.2013 - 06.2015
Compose letters, routine court pleadings and confidential and sensitive documents for attorneys and file documents with the appropriate court timely
Processed incoming documents and correspondence, logging them in case management system to support case tracking and management
Facilitated clear communication by translating correspondence to support attorney-client interactions from Spanish to English
Fostered effective working relationships with Clerk of Superior Court, Pinal County Adult Probation Department, Pinal County Attorneys Office, Pinal County Sheriffs Office, Arizona Department of Corrections to facilitate smooth legal processes
Answered phones, took and delivered messages promptly, maintained attorney calendars to ensure timely communication and scheduling
Transcribed recorded interviews from dictation machine
Child Support Division Legal Collection Specialist I
Office of the Pinal County Attorney
Florence, Arizona
10.2012 - 06.2013
IV-D Case Manager assigned to Paternity & Establishment Court Preparation team
Prepared court case files accurately and efficiently, facilitating proper adjudication of paternity and establishment of child support orders.
Established and maintained professional relationships with custodial and non-custodial parents through direct contact and respectful communication.
Maintained monthly statistical reports on new child support orders and paternity adjudications for state reporting.
Developed collaborative partnerships to enhance communication with Clerk of the Superior Court, Pinal County Sheriffs Office, Arizona Department of Corrections
Front Office Manager
Lodge on the Desert
Tucson, Arizona
05.2012 - 10.2012
Acted as General Manager during absence of resort General Manager, maintaining operational continuity and guest satisfaction.
Managed room inventory and group blocks, collaborating with Corporate Revenue Manager and DOS to optimize pricing strategy for peak demand.
Supported General Manager in daily operations of 103-room resort, ensuring smooth guest experiences and staff coordination.
Interview, hire, train and evaluate the performance of front line staff, handle coaching/counseling
Ensured optimal operation of property management system to support daily resort activities., Phone Switch, VingCard Key System, Synexis Reservation interface and F&B interfaces for maximum utilization
Housekeeping Supervisor
Miraval Resort & Spa
Catalina, Arizona
10.2011 - 05.2012
Interviewed, hired, trained, and evaluated Housekeeping staff.
Managed inventory and ordered guest and cleaning supplies to maintain readiness for service.
Assisted Executive Housekeeper in daily operations, contributing to seamless functioning of housekeeping department.
Judicial Administrative Assistant
Pinal County Superior Court
Florence, Arizona
06.2007 - 10.2011
Coordinated Judges' professional calendars and tracked cases under advisement to ensure timely updates.
Oversaw management of Criminal, Mental Health, and Domestic Relations caseloads, ensuring compliance with legal standards.
Facilitated timely publication of Judges' rulings and ensured distribution to all involved parties.
Fostered effective relationships with various County Departments including Court Administration, Clerk of the Superior Court, Adult Probation, Pinal County Attorneys Office, Pinal County Public Defenders Office, Pinal County Sheriff, Public Fiduciary
Assistant Director of Housekeeper
Omni Tucson National Golf Resort & Spa
Tucson, Arizona
02.2003 - 05.2007
Managed daily operations of the Housekeeping Department at the 127-room resort.
Conducted daily room inspections to assess readiness for guest arrival, guiding room attendants to address deficiencies promptly
Conducted interviewing, hiring, and training of Housekeeping and Laundry Department associates.
Maintained accurate inventory and control of guest supplies and cleaning items to ensure operational readiness
Achieved professional goals outlined in annual performance evaluation through consistent performance and focus on service quality
Education
Hotel Restaurant Management
Pima Community College
Northwest Campus, Tucson AZ
Skills
Room readiness assessment
Housekeeping standards
Quality assurance
Sanitation management
Safety regulation adherence
Operational efficiency
Inventory control
Expense tracking
Budgets
Performance metrics tracking
Schedule optimization
Task management
Team management
Problem solving
Guest service
Facility maintenance oversight
Timeline
Director of Housekeeping
Omni Tucson National Golf Resort and Spa
08.2026 - Current
Executive Housekeeper
Lodge on the Desert
06.2021 - 07.2026
Housekeeping Office Coordinator
Ritz Carlton at Dove Mountain
02.2021 - 05.2021
Assistant Director of Housekeeper
Omni Tucson National Golf Resort & Spa
09.2016 - 03.2020
Head Cashier
Lowes Home Improvement
01.2016 - 08.2016
Courtroom Clerk I
Pinal County Clerk of the Superior Court
08.2015 - 01.2016
Legal Secretary II
Pinal County Public Defender
10.2013 - 06.2015
Child Support Division Legal Collection Specialist I