Olivia Morales Romero
Castaic,CA
Summary
Professional in hospitality management. Overseeing a multi-million labor and operations budgets. Leading Room Division operations in a large scale property of 889 rooms. Skilled in team collaboration, staff training, and operational efficiency. Adept at adapting to changing needs and ensuring smooth operations. Known for strong leadership, problem-solving, and attention to detail.
Knowledgeable with Residences with comprehensive background in overseeing housekeeping operations. Managed teams to ensure high standards of cleanliness and guest satisfaction in various settings. Demonstrated leadership and effective problem-solving skills to enhance operational efficiency and team performance.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Director of Housekeeping
Hollywood Roosevelt Hotel
Hollywood, CA
07.2026 - Current
- Directed housekeeping operations to maintain guestroom cleanliness, public area presentation, and brand standards.
- Managed staffing schedules, assignments, and daily workflow to support efficient room turnover.
- Trained supervisors and attendants on inspection standards, SOPs, and service expectations.
- Monitored quality assurance checks to resolve deficiencies and sustain consistent housekeeping performance.
Front Office Operations Leader
Intercontinental Hotel Group
Los Angeles, CA
01.2026 - Current
- Cross trained in Front Office operations to strengthen full Rooms Division oversight and improve interdepartmental execution
- Gained hands-on exposure enhancing efficiency in check-in/check out procedures
- Oversaw front office operations, ensuring seamless guest experiences and service excellence
- Utilizing Front Office operational knowledge to streamline communication between Housekeeping and Front Office leadership
- Mentored front office staff, fostering a culture of high performance and teamwork.
- Managed inventory control for supplies and equipment, optimizing resource allocation for Housekeeping and Front Office
Director of Housekeeping
InterContinental Los Angeles Downtown
Los Angeles, CA
10.2024 - Current
- Operational-focused hospitality leader with cross functional experience in Housekeeping and Front Office Operations. Recognized for strengthening interdepartmental communication, improving guest satisfaction, and supporting high occupancy environments.
- Oversee multi-million dollar labor and operation budgets; drive cost control and productivity performance
- Collaborate with Revenue and Operations teams to align room availability with occupancy forecast
- Collaborated with human resources to refine recruitment strategies for the housekeeping department, attracting top talent and reducing time-to-fill open positions.
- Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
- Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
- Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
- Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
- Cultivated positive relationships with local health inspectors, facilitating smooth inspection processes that resulted in consistently high ratings.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
- Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
Director of Housekeeping
Waldorf Astoria Beverly Hills
Beverly Hills, CA
10.2022 - 10.2024
- I developed strong working relationships with vendors, negotiating favorable terms/prices for supply contracts and service agreements.
- I managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- I implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
- I set my goals to lead my department in providing the best possible service to our guest and colleagues exceeding expectations set by even Forbes
- Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
- Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Director of Housekeeping/Interim Dir. of Residence
The Maybourne Beverly Hills
Beverly Hills, CA
02.2021 - 10.2022
- I lead the department by coaching, guiding, and fostering a positive work environment on a daily basis
- i ensured efficient and timely handling of all Residences, guest, and colleagues requests to maintain high satisfaction levels
- Oversaw renovations projects in collaboration with maintenance teams, ensuring minimal disruption to guests during periods of construction.
- I maintained financial responsibility for labor and budgets within the department
- Worked with front desk to respond promptly to all guest requests.
- I upheld company standards and exceed expectations to meet or surpass established benchmarks
- Placed orders for housekeeping supplies and guest toiletries.
- i planned and managed capital expenditure budgets to support departmental objectives
- Increased employee performance through effective supervision and training.
- i conducted consistent training sessions for colleagues to achieve and maintain five-star and diamond ratings, surpassing expectations and standards, resulting in exceptional serviced
- Collaborated with facility management to oversee maintenance schedules and ensure operational readiness of rooms.
Assistant Director of Housekeeping
The Maybourne Beverly Hills/Montage Beverly Hills
Beverly Hills, CA
01.2020 - 02.2021
- I collaborated with fellow department heads to establish a safe working environment for all colleagues amidst the challenges posed by the pandemic.
- I played a pivotal role in revising standard operating procedures (SOPs) to align with CDC safety guidelines, ensuring adherence to stringent health protocols.
- I conducted comprehensive training sessions for all colleagues, emphasizing the importance of working safely and implementing the MIPP guidelines to mitigate the risk of work-related injuries.
- I contributed to the seamless transition and successful opening of The Maybourne, leveraging expertise and experience to support operational readiness and excellence
Housekeeping Manager
Waldorf Astoria Beverly Hills
Beverly Hills, CA
07.2018 - 02.2020
- I provided leadership in overseeing a diverse team of over 100 unionized members, ensuring cohesion and efficiency in daily operations.
- I managed labor and staffing requirements to optimize productivity and maintain service standards.
- I maintained meticulous control over various inventories, including linen, cleaning, operating supplies, and guest amenities, while adhering to budgetary constraints.
- I spearheaded the procurement process, including linen orders, while consistently staying within allocated budgets to support cost-effective operations.
Housekeeping Manager
Freehand Hotel
Los Angeles, CA
04.2017 - 05.2018
- I played a vital role in the opening team, meticulously ensuring that all rooms and public areas adhered to stringent cleanliness standards.
- I provided essential support in day-to-day operations, including assuming supervisory responsibilities in a 226-room establishment.
- I demonstrated adaptability by efficiently adjusting schedules based on occupancy levels, ensuring optimal staffing levels to meet demand while maintaining service excellence.
- I took charge of scheduling, labor management, and procurement of supplies for the department, ensuring meticulous planning and organization during the establishment's initial phase.
- I collaborated closely with team members to establish efficient workflows and procedures, contributing significantly to the creation of the majority of standard operating procedures (SOPs) for the department.
Housekeeping Supervisor
L'ermitage
Beverly Hills
09.2013 - 02.2018
- I ensured Pristine Accommodations for High-profile Guests:
- I held accountability for meticulously inspecting and preparing rooms to the highest standards, catering to the discerning needs of high-profile guests.
- I prioritized attention to detail to create an impeccable guest experience, consistently exceeding expectations and maintaining the establishment's reputation for excellence.
Skills
- Oversee multi-million dollar labor and operation budgets
- Optimizing room readiness
- Optimizing labor and productivity
- Guest service
- Sanitation protocols
- Staff management
- Task delegation
- Scheduling
- Operations
- Supplies inventory
- Housekeeping standards
- Laundry operations
- Workload prioritization
- Housekeeping
Accomplishments
- Leading 889 rooms scale complex operations
- Leading 250+ staff members
- Managing multi-million dollar labor and operating budgets
- Drive cost control and productivity
- Achieved highest cleanliness scores
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Director of Housekeeping
Hollywood Roosevelt Hotel
07.2026 - Current
Front Office Operations Leader
Intercontinental Hotel Group
01.2026 - Current
Director of Housekeeping
InterContinental Los Angeles Downtown
10.2024 - Current
Director of Housekeeping
Waldorf Astoria Beverly Hills
10.2022 - 10.2024
Director of Housekeeping/Interim Dir. of Residence
The Maybourne Beverly Hills
02.2021 - 10.2022
Assistant Director of Housekeeping
The Maybourne Beverly Hills/Montage Beverly Hills
01.2020 - 02.2021
Housekeeping Manager
Waldorf Astoria Beverly Hills
07.2018 - 02.2020
Housekeeping Manager
Freehand Hotel
04.2017 - 05.2018
Housekeeping Supervisor
L'ermitage
09.2013 - 02.2018