Daniel Pena
Dallas,TX
Summary
Great at handling influxes of customers during rush hours, stocking and maintaining sanitary practices in order to ensure a safe environment for food handling and using the Customer point of Service system during the tenure at Charley’s Philly Cheesesteaks, while also showing adaptability and quick learning while at discount tire, showing professionalism in reliability, maintaining a calm demeanor during rush hours, and displaying a high level of attention to details during service.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Cashier
Charley’s Philly Cheesesteaks
Highland Village
09.2023 - 11.2023
- Processed customer transactions efficiently by using point-of-sale system, accurately issuing orders and ensuring the satisfactory delivery in each order.
- Provided exceptional customer service by addressing inquiries, correcting any errors made during order, and modifying orders in order to provide quality service to customers
- Maintained cleanliness and organization of the cashier station, alongside assisting other team members in keeping inventory, maintaining sanitary standards and regulations, and ensuring money is precisely counted for and stored.
- Assisted in managing inventory by restocking supplies as needed during shifts, ordering missing supplies and managing deliveries.
Service Coordinator
Discount Tire
Grapevine, TX
02.2025 - Current
- Coordinated service appointments, ensuring efficient processing of customer appointments and ensuring correct information is filled out in order to maintain quality service.
- Assisted customers with inquiries regarding tire services, installations, rebates, ongoing sales and correct tire and wheel sizes.
- Managed inventory levels, tracking tire stock, tire repair supplies, valve stem replacements and replacement equipment, ensuring store supplies are available in order to maintain efficiency.
- Collaborated with technicians to streamline service processes, advise customers on possible delays on delivery, modify work orders, and ensure clear communication between customers and technicians.
- Utilized point-of-sale systems for transaction processing, record keeping of customer appointments, modifying existing or upcoming customer appointments and document any delays.
- Managed a high volume of client requests, ensuring customer service remains consistent, timely, efficient and retains quality in order to maintain customer satisfaction in service.
Education
High School Diploma -
Marcus High School
Flower Mound, TX06-2024
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Detail orientation
- Reliability
- Adaptability and flexibility
- Quality assurance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Elementary
Timeline
Service Coordinator
Discount Tire
02.2025 - Current
Cashier
Charley’s Philly Cheesesteaks
09.2023 - 11.2023
High School Diploma -
Marcus High School