Daniel Peterson
Silverado,CA
Summary
Dedicated Operations Manager at Rentokil-Terminix, with a proven track record in driving customer satisfaction and revenue growth. Expert in strategic planning and team leadership, fostering a high-performing culture that enhances employee engagement and operational efficiency. Committed to excellence, consistently exceeding performance standards, and successfully managing a profitable business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Rentokil-Terminix
Laguna Hills , CA
02.2021 - Current
- Successfully leading a high-performing team of individuals to ensure our customers receive a top-tier experience.
- Fostered a customer-centric culture that focuses on long-term relationships, improves customer satisfaction, while capitalizing on sales opportunities, and driving both customer acquisition and revenue growth.
- Led by example, consistently demonstrating strong leadership skills that inspire employees to exceed performance expectations and deliver exceptional results.
- Monitor key performance indicators to ensure the branch operates properly, while still upholding high performance standards.
Pest Control Technician
Terminix - Rentokil
Laguna Hills , CA
01.2018 - 01.2021
- Provided an excellent customer service experience by actively listening to customer concerns, using effective communication, and problem-solving.
- I managed my route to ensure all customers were taken care of urgently and effectively, to make certain revenue goals were met.
- Produced great sales opportunities for our outside sales team, leading to increased profitability for the branch, while also building relationships with my customers.
- Worked independently to manage daily schedules and route planning efficiently. Ensured that all pest control treatments were carried out in accordance with company policies and quality standards.
Education
High School Diploma -
Kennedy High School
La Palma, CA06-2007
Skills
- Customer service
- Inventory management
- Employee training
- Effective communication
- Strategic planning
- Cross-functional collaboration
- Process flows
- Budgeting and cost control
- Cultural awareness
- Team building/leadership
- Regulatory compliance
- Team leadership
Certification
- Branch 2 & 3 Structural Pest Control Board License Holder.
Accomplishments
Dedicated service professional promoted from pest control trainee to route technician in March 2018.
Promoted from route technician to operations manager in February 2021.
Timeline
Operations Manager
Rentokil-Terminix
02.2021 - Current
Pest Control Technician
Terminix - Rentokil
01.2018 - 01.2021
High School Diploma -
Kennedy High School
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