Years of professional experience in the hospitality industry
Daniel Powell
Phoenix,AZ
Summary
Meticulous GSA Night Auditor with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
11
11
20
20
Plus years overall experience within the customer service indust
Work History
Front Desk Night Auditor
Hyatt Place Phoenix Downtown
2021.10 - 2022.05
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Performed nightly updates to room charges and rates.
- Balanced hotel accounts and resolved discrepancies.
- Monitored facility security for guest and personnel safety.
- Ran daily, weekly and monthly reports to close day and meet objectives.
GSA Night Auditor
Scottsdale Plaza Resort
2020.10 - 2021.06
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
GSA Night Auditor
Scottsdale Camelback Resort
2019.08 - 2020.02
Operations Coordinator
Creative Solutions LLC
2010.01 - 2019.06
- Provided direction and guidance to internal teams in order to achieve targets.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Scheduled meetings for senior management team and booked conference rooms.
Education
Associate of Applied Science - Graphic Art And Design/Marketing And Corporate Dev
The Devry Institute of Phoenix
Phoenix04.2008
Skills
- Room Assignments
- Guest Registration
- Nightly Audits
- Check in and Checkout Procedures
- Guest Retention
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Timeline
Front Desk Night Auditor
Hyatt Place Phoenix Downtown
2021.10 - 2022.05
GSA Night Auditor
Scottsdale Plaza Resort
2020.10 - 2021.06
GSA Night Auditor
Scottsdale Camelback Resort
2019.08 - 2020.02
Operations Coordinator
Creative Solutions LLC
2010.01 - 2019.06
Associate of Applied Science - Graphic Art And Design/Marketing And Corporate Dev
The Devry Institute of Phoenix
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