Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Daniel Ramirez

Miami,FL

Summary

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Results-driven professional skilled in researching legal case information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pre-Suit Assistant

Your Insurance Attorney PLLC
03.2023 - Current
  • Communicate regularly with clients, attorneys, and insurance carriers
  • Maintain an updated audit of all matters assigned to me
  • File Notices of Intent through the Florida DFS website
  • Provide clients with a detailed breakdown on how their pre-suit demand number was calculated
  • Provide a daily report to my managing supervisors
  • Draft legal letters and/or documents that relate to submitting the NOITL
  • Thoroughly review each file to ensure that accuracy is maintained when working on the notices
  • Assist with training new employees in the specifics of the Pre-Suit Demand position
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Increased customer service success rates by quickly resolving issues.

Customer Service Representative

Herff Jones
08.2021 - 02.2023
  • Investigated and resolved customer inquiries and complaints quickly.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Cross-trained and backed up other customer service managers.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained up-to-date knowledge of product and service changes.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

High School Diploma -

Miami Coral Park Senior High School
Miami, FL
06.2021

Skills

  • Calendar Management
  • Team Collaboration
  • Spreadsheet Management
  • Microsoft Office Suite
  • File Management
  • Documentation and Recordkeeping
  • Computer Skills
  • Verbal and written communication
  • Excel spreadsheets
  • Record preparation
  • Legal Document Preparation
  • Policy analysis

Certification

Paralegal Certificate

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Pre-Suit Assistant

Your Insurance Attorney PLLC
03.2023 - Current

Customer Service Representative

Herff Jones
08.2021 - 02.2023

High School Diploma -

Miami Coral Park Senior High School

Paralegal Certificate

Daniel Ramirez