Daniel Ramos
Queens,NY
Summary
Dynamic professional with a proven track record in conflict mediation and resident hall supervision, honed at Bhrags Homecare INC. Skilled in creating safe spaces and fostering community, with a knack for enhancing resident satisfaction and operational efficiency. Expertise in behavior management and event security, demonstrating exceptional service and safety skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Residential Assistant
Bhrags Homecare INC
03.2024 - 11.2024
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Promoted a sense of community among residents through the planning and execution of social events and activities.
- Aided residents in completing daily routines of care and activities.
Security Assistant
CSC Security
04.2022 - 03.2024
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
- Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
- Supported event planning teams by providing insights on optimal crowd control strategies, minimizing risks associated with large gatherings.
Checkout Operator
Eulen America
10.2020 - 01.2022
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
Education
High School Diploma -
John Bowne Highschool
Queens, NY01-2009
Skills
- Resident hall supervision
- Conflict mediation
- Behavior management
- Daily living skills
- Room checks
- Individual service plans
- Motivational skills
- Safe space creation
- Peer counseling
Certification
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- Fire Guard For Shelter (CityWide)
- NARCAN
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Residential Assistant
Bhrags Homecare INC
03.2024 - 11.2024
Security Assistant
CSC Security
04.2022 - 03.2024
Checkout Operator
Eulen America
10.2020 - 01.2022
High School Diploma -
John Bowne Highschool