Daniel R Cella
Miami,USA
Summary
Innovative with 5+ years' experience working retail sales and the general public. bilingual leader possessing superior communication and interpersonal skills, thriving in both independent and collaborative work environments with superior record of awards achieved. Surpassing quotas and expectations keeping up with day to day changes in technologies and tactics to meet the needs of high demanding clients and automotive service requirements. With goals to be an effective law enforcement and peace officer. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
9
9
years of professional experience
Work History
Sales Service Specialist
Tires plus, Firestone
Miami, USA
07.2023 - Current
- Perform various maintenance and repair task on vehicles
- Review all maintenance and repair information regarding all various types of vehicles
- Achieve all service and flag hour goals for the week and the month while being productive and assisting all other technicians in productivity and service goals
- Assisting in diagnosis and troubleshooting various problems for various vehicles from domestics to foreign
- Assisting customers for various needs and request regarding service
- Opening and closing repair tickets
- Implemented innovative techniques to increase efficiency across all operational processes
- Attended industry events to network with potential clients and promote products and services
- Performed regular follow-up activities to ensure customer satisfaction
- Adhered strictly to company policies regarding confidentiality of client information
- Maintained a high level of accuracy when processing orders and invoices
- Demonstrated strong communication skills while engaging with customers and colleagues both verbally and in writing
Automotive Technician
Audi at the collection
Coral Gables, USA
01.2022 - 07.2023
- Completed preventive maintenance such as oil changes, tire rotations, and brake services
- Diagnosed vehicle malfunctions and performed required repairs
- Troubleshot and repaired electrical and mechanical systems to address transmission, engine, and climate control system issues
- Maintained detailed records of all work performed in accordance with dealership standards
- Adhered to company safety guidelines and procedures as outlined by management
- Utilized specialized diagnostic tools and equipment to inspect, diagnose, and repair vehicles
- Conducted safety tests on vehicles after repairs were completed to ensure that they met quality standards
- Performed work per company processes and servicing standards
- Performed prepurchase inspections to ensure customers' satisfaction with their purchase decisions
Service Manager
Tires plus
Miami, USA
08.2021 - 01.2022
- Developed and maintained relationships with customers, vendors, and suppliers.
- Maintained inventory of parts and supplies, ensuring availability for service tasks.
- Monitored and analyzed service metrics to identify trends and areas for improvement.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Trained new employees on the use of customer relationship management software systems.
- Implemented quality control measures to uphold company standards.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Certified Correctional Officer
Florida department of corrections
Doral, USA
12.2020 - 08.2021
- Monitored inmate behavior to prevent crime, escape attempts, and other dangerous activities
- Supervised planned recreational activities and actively participated in community action programs
- Monitored personal mail for contraband or any other suspicious items that may be entering the prison system illegally
- Performed observation duties in housing units to ensure compliance with rules and regulations
- Developed excellent communication skills to de-escalate potentially volatile situations
- Responded quickly to disturbances utilizing appropriate force when necessary in accordance with departmental guidelines
- Inspected conditions of locks, window bars and doors to verify security and help prevent escapes
- Maintained order within the facility by conducting searches, shakedowns, head counts and pat downs as necessary
- Searched cells or living quarters for contraband and unapproved items
Service Advisor
Tires plus
Miami, USA
11.2017 - 12.2020
- Diagnosed vehicle issues and recommended repairs to customers
- Prepared repair orders and obtained necessary signatures to maintain company records
- Assisted customers by looking up product information, inventory, and pricing
- Processed payments and managed point-of-sale operations
- Verified that all paperwork associated with each service visit was completed properly before filing it away for future reference
- Kept records on customer transactions with notes on inquiries, complaints and comments
- Engaged in active listening techniques in order to properly understand customer concerns about their vehicles
- Greeted customers upon entrance to foster a friendly and approachable atmosphere
- Developed relationships with customers by providing professional advice on maintenance and repair services
- Sold products and recorded sales made to maintain accurate inventory records
- Adhered strictly to cash handling protocols when accepting payments from customers
- Responded to inquiries from customers about product functionality, pricing information and general questions
- Resolved customer complaints with polite and patient conduct for optimal customer service
- Maintained an organized work area that was conducive to efficient operations
Apparel Associate
Bass pro shops
Miami, USA
02.2017 - 11.2017
- Assisted customers at point of sale locations cashing them out and ensuring all items were scanned and ready for check out
- Performed credit applications for store cards and store master cards
- Assisted customers with checking items and ensuring prices
- Organized all tool displays and ensured that all products were in designated areas
- Assisted customers with warranty claims for broken tools
- Repaired tools as requested by customer
- Set up product displays for merchandise in the tool department
Tools Associate
Sears Roebuck And Company
Miami, FL
10.2015 - 02.2017
- Answered customer inquiries regarding product features, pricing, and availability.
- Placed special orders or called other stores to find desired items.
- Computed purchases and received and processed cash or credit payment.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted customers with selecting items and answering questions about products.
Education
Basic law enforcement academy class # 89 - Basic law enforcement
College of The Florida Keys
Key largo, FL03-2025
Associates in arts degree - Criminal justice administration
Miami Dade college
Miami, FL07.2021
High school diploma - General education
G. Holmes Braddock senior high school
Miami, FL05.2017
Skills
- Customer Interaction Proficiency
- Conflict Resolution Skills
- Effective Communication
- Communication skills
- Goal-oriented mindset
- Adaptable and flexible
- Time management abilities
References
- Jose Arambula, Professional, (954) 663-7601
- Willy Lamelas, Professional, (786) 365-2959
- Oswaldo Leyva, Professional, (786) 241-8018
- Joe Downs, Personal, (305) 481-5915
- Anton Avila, Professional, (786) 547-2945
- David Planas, Personal, (305) 763-0694
Personal Information
Title: Sales service specialist
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Service Specialist
Tires plus, Firestone
07.2023 - Current
Automotive Technician
Audi at the collection
01.2022 - 07.2023
Service Manager
Tires plus
08.2021 - 01.2022
Certified Correctional Officer
Florida department of corrections
12.2020 - 08.2021
Service Advisor
Tires plus
11.2017 - 12.2020
Apparel Associate
Bass pro shops
02.2017 - 11.2017
Tools Associate
Sears Roebuck And Company
10.2015 - 02.2017
Basic law enforcement academy class # 89 - Basic law enforcement
College of The Florida Keys
Associates in arts degree - Criminal justice administration
Miami Dade college
High school diploma - General education
G. Holmes Braddock senior high school
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