Daniel Recidro
Glendale,AZ
Summary
Flexible Sales Associate with proven success at Dillon Precision, excelling in order processing, customer service, and relationship building. Proficient at technical support and conflict resolution, fostering strong customer rapport and satisfaction through prompt, engaged communication, and attention to detail.
Overview
5
5
years of professional experience
Work History
Sales and Service Representative
Dillon Precision
Scottsdale, Arizona
01.2025 - Current
- Efficiently processed orders from inbound and outbound-based phone sales, email tickets, and catalog submissions into Acumatica and Sage ERPs.
- Followed up on all pending orders to ensure delivery within established timelines, cooperating with our Production, Shipping, and Purchasing departments.
- Identified potential sales opportunities by cross-selling and up-selling additional products or services, and ensuring customer satisfaction with the streamlining of large orders.
- Prepared detailed quotes for prospective customers, including entry-level hobbyists or prospective ammunition manufacturers.
- Provided detailed technical support for user-serviceable issues, and prompt warranty assistance for wear and tear in accordance with the Dillon Lifetime Warranty.
- Conducted follow-ups with warranty customers, regulars, and former first-time customers to establish a direct rapport.
- Provided ongoing feedback from customers and the sales team to the Marketing, Website, and Production teams regarding criticisms, inefficiencies, and praise.
Manager Trainee
Turner's Outdoorsman
Goodyear, Arizona
09.2023 - 12.2024
- Provides excellent customer service and displays exceptional salesmanship
- Ensures customers enjoy a full service and high value shopping experience
- Receives stock accurately and displays merchandise
- Operates the Hunting Department along with other store operations
- Makes daily assignments and provides supervision of store employees on a daily basis
- Releases customer firearms
- Sources, places and follows up on orders
- Responsible for accuracy in audits, match ups, and check in
- Ability to work in teams and with various levels of management and personnel
- Within top 3 sales totals of location, with 250+ firearms and accessories sold and a gross total of $300,000 in sales for 2024.
- Helped codify NFA paperwork protocols for Turner's Outdoorsman as a whole, increasing NFA sales from a monthly average of 3 to ~20+ a month.
Sales Associate
Turner's Outdoorsman
07.2021 - 09.2023
- Greets all customers
- Executes all required firearms paperwork within legal parameters
- Create customer orders
- Provides excellent customer service and displays exceptional salesmanship
- Demonstrates constant awareness of firearm safety
- Responsible for assisting in store merchandising changes
- Responsible for loading and unloading trucks
- Receives stock and merchandise
- Actively involved in promotions, sales and events
- Participate in inventory tasks
- Able to attend training seminars, including some off-site
- Perform other duties as assigned
- At the time of departure from location in 2023, ended year at a gross sales amount of $360,000 and over 400 firearms sold.
Education
Associates of Science (Incomplete) -
San Diego Miramar College
San Diego, CASkills
- Post-sales support
- Order processing
- Customer relationship management
- Technical support
- Product knowledge
- Conflict resolution
- Time management
- Communication skills
- Attention to detail
- Customer engagement
- Cold calling
- Sales consultation
References
- Jason Stieber, Dillon Precision Purchasing Manager (480) 707-5148
- Clint Crutchfield, Dillon Precision Domestic Dealer Program Manager (480) 707-5126
- Cat Thomas, Dillon Precision Sales and Service Manager (480) 707-5170
- David Skelley, Turner's Outdoorsman District Manager (951) 552-4068
- Anthony Noce, Turner's Outdoorsman Goodyear Assistant Manager (951) 852-7989
- Joshua Rembold, Turner's Outdoorsman Kearny Mesa General Manager (858) 382-1893
Timeline
Sales and Service Representative
Dillon Precision
01.2025 - Current
Manager Trainee
Turner's Outdoorsman
09.2023 - 12.2024
Sales Associate
Turner's Outdoorsman
07.2021 - 09.2023
Associates of Science (Incomplete) -
San Diego Miramar College