Portiay Kelker
Las Vegas
Summary
Dynamic sales and service professional with a proven track record at Bridgestone Retail Operations LLC. Skilled in customer relationship management and conflict resolution, I excelled in enhancing customer retention and consistently surpassed service goals. Recognized for exceptional performance, I leverage strong communication and sales techniques to drive revenue growth.
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
17
17
years of professional experience
Work History
Sales and Service Representative
Bridgestone Retail Operations LLC.
Las Vegas
07.2021 - Current
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Strengthened customer retention by offering discount options.
- Followed up on all pending orders to ensure delivery within established timelines.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Developed strong relationships with customers through regular follow-up contact.
- Recognized by management for providing exceptional customer service.
Shift Leader
Dunkin Dounts
Las Vegas
12.2020 - 06.2021
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Delegated tasks to employees and monitored activities and task completion.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Reviewed sales numbers and calculated commissions.
Swing Shift Manager
McDonald's
Las Vegas
06.2008 - 10.2015
- Analyzed data regarding operational costs associated with the swing shift.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Monitored inventory levels to ensure adequate supplies for the swing shift.
Education
High School Diploma -
Basic High School
Las Vegas, NV06-2004
Some College (No Degree) -
Barstow Community College
Barstow, CASkills
- Customer service
- Sales techniques
- Customer relationship management
- Order fulfillment
- Team leadership
- Conflict resolution
- Task delegation
- Time management
- Product knowledge
- Goal oriented
- Performance tracking
- Post-sales support
- Sales presentations
- Closing sales
- Price quote preparation
- Client service
Timeline
Sales and Service Representative
Bridgestone Retail Operations LLC.
07.2021 - Current
Shift Leader
Dunkin Dounts
12.2020 - 06.2021
Swing Shift Manager
McDonald's
06.2008 - 10.2015
High School Diploma -
Basic High School
Some College (No Degree) -
Barstow Community College