Daniel Reyes
Hialeah,FL
Summary
Luxury retail professional with extensive experience in premium cigar sales and customer relationship management. Proven leadership in team dynamics and operations, enhancing customer satisfaction and driving sales growth. Bilingual in English and Spanish, facilitating engagement with diverse clientele.
Overview
12
12
years of professional experience
Work History
Warranty Administrator
Headquarter Toyota
Miami, USA
11.2024 - Current
- Process warranty claims, ensure manufacturer compliance, coordinate with service and deliver excellent customer support.
Crew
Prop Masters Miami
Miami
01.2021 - 01.2023
- Fabrication and installation of sets and scenery for events, theater, TV, and film.
Sales Executive
Jet Fuel Meals
01.2020 - 01.2021
- Subscription sales, customer service and onboarding.
General Manager
Havana Collection & Churromania
Little Havana
01.2018 - 01.2020
- Managed operations, inventory, merchandising, and staff in Little Havana to enhance efficiency.
- Executed build-out and launch of Churromania franchise in Little Havana successfully.
Owner
Danny Miami Tours
01.2018 - 01.2019
- Operated educational, entertaining, and interactive walking tours of Little Havana.
- Marketing and outreach to draw tourists.
- Collaborate with local businesses to generate sales.
Assistant Manager
Neptune Cigars
01.2016 - 01.2018
- Curated luxury experiences for tourists and collectors, enhancing overall satisfaction.
- Educated customers on premium cigar selection, advising on brands, blends, and vitolas.
- Trained staff on humidor management and customer service standards.
- Fulfilled online orders efficiently to ensure timely delivery.
Lead Tour Guide/Sales Ambassador
Big Bus Miami
Miami
01.2014 - 01.2016
- Ranked top guide for selling tours and attractions to international visitors, enhancing their travel experiences.
Education
BFA -
University of Central Florida
Skills
- Premium cigar sales
- Luxury retail
- Tourist sales
- Warranty administration
- Inventory
- Leadership
- English/Spanish
- Customer relationship management
Timeline
Warranty Administrator
Headquarter Toyota
11.2024 - Current
Crew
Prop Masters Miami
01.2021 - 01.2023
Sales Executive
Jet Fuel Meals
01.2020 - 01.2021
General Manager
Havana Collection & Churromania
01.2018 - 01.2020
Owner
Danny Miami Tours
01.2018 - 01.2019
Assistant Manager
Neptune Cigars
01.2016 - 01.2018
Lead Tour Guide/Sales Ambassador
Big Bus Miami
01.2014 - 01.2016
BFA -
University of Central Florida