Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Rivera

Beaverton,OR

Summary

Seasoned Commercial Manager with a proven track record at AutoZone, adept in customer relationship management and team leadership. Excelled in enhancing sales volume and mentoring a high-performing team of five, showcasing flexibility and active listening. Achieved significant improvements in KPIs and customer service, embodying a blend of strategic sales support and empathetic leadership.

Overview

3
3
years of professional experience

Work History

Commercial Manager

AutoZone
Beaverton, OR
07.2022 - Current
  • Managed shop relationships by ensuring the timely delivery of goods and services.
  • Monitored KPIs to evaluate performance and identify areas for improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership during times of organizational change or crisis situations.
  • Led a team of five employees, ensuring high productivity and excellent customer service.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Resolved customer complaints regarding sales and service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Enhanced sales volume through skilled support to both new and inactive customers.

Education

GED -

Miller Education Center
Hillsboro, OR
05-2017

Skills

  • Sales support
  • Customer relationship management
  • Attendance oversight
  • Team leadership
  • Flexible and adaptable
  • Active listening
  • Calm under pressure
  • Speak Spanish

Timeline

Commercial Manager

AutoZone
07.2022 - Current

GED -

Miller Education Center

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Daniel Rivera