DANIEL RODRIGUEZ
Stafford,VA
Summary
Motivated and responsible professional with a tremendous passion for technology and Cybersecurity. Experienced in military and civilian leadership positions, managing and mentoring team members and the ability to adjust and learn quickly within new, fast paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Representative
Apex Systems
Stafford, VA
11.2021 - Current
- Work with virtual machines running windows operating systems
- Handled PII and assisted unemployment related issues for claimants
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Manage and resolve over 40 claimant cases per day
Wheeled Vehicle Mechanic, • HMMWV and LMTV technician
US ARMY Reserves
09.2019 - Current
- Conduct annual training operations
- Handled repair work and maintenance to increase vehicle functionality.
- Coordinated and oversaw vehicle modification process.
- Vehicle assessment's and inspections to identify malfunctions or damages
Team Lead
National Geospatial intelligence agency
Fairfax, VA
10.2020 - 07.2021
- Directed and supervised a team of 8 engaged in temperature screening and greeting of building employees
- Greeting employees and taking temperatures
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
Education
Associate of Applied Science - Cybersecurity
Northern Virginia Community College
Woodbridge, VA06.2023
Skills
- Customer Account Management
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Data Entry and Maintenance
Certification
Comptia Security+
EC council Certified Ethical Hacker
Splunk core certified user
Timeline
Call Center Representative
Apex Systems
11.2021 - Current
Team Lead
National Geospatial intelligence agency
10.2020 - 07.2021
Wheeled Vehicle Mechanic, • HMMWV and LMTV technician
US ARMY Reserves
09.2019 - Current
Associate of Applied Science - Cybersecurity
Northern Virginia Community College
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