Daniel Rodriguez
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the plumbing industry. Solid team player with outgoing, positive demeanor and proven skills. Motivated to maintain customer satisfaction and contribute to company success. . Ready to build partnerships and commitment to a growing business.
Overview
6
6
years of professional experience
Work History
Ecommerce ISR
Slakey Brothers
12.2022 - Current
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Established and maintained e-commerce website to promote and sell products.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Collaborated with cross-functional teams to identify and address customer needs.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Recommended complementary purchases to customers, increasing revenue.
Security Guard
E & J Gallo Wine
08.2022 - 11.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Regulated vehicle and pedestrian traffic onto building grounds.
Customer Service Associate
Abe's Discount Plumbing Supplies
07.2017 - 07.2022
- Maintained customer satisfaction focused on addressing customer needs and resolving concerns.
- Provided customer support to internal and external customers.
- Offered basic technical support for clients on wide range of company products.
- Motivated in performing sales floor activities including merchandising and selling.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers
- Recommended products to customers, thoroughly explaining details.
- Shipping and receiving
Education
High School Diploma -
James C. Enochs High School
Modesto, CA05.2018
Skills
- Hands on Skills in Plumbing
- Knowledgeable on an array of Plumbing Parts and Accessories
- Order and Refund Processing
- Data Entry and Maintenance
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Verbal and Written Communication
- Understanding Customer Needs
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Team-Oriented and Cooperative
Timeline
Ecommerce ISR
Slakey Brothers
12.2022 - Current
Security Guard
E & J Gallo Wine
08.2022 - 11.2022
Customer Service Associate
Abe's Discount Plumbing Supplies
07.2017 - 07.2022
High School Diploma -
James C. Enochs High School