Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Daniel Rodriguez

Ocala,FL

Summary

Dynamic Guest Services Supervisor with a proven track record at The Riding Academy Hotel, excelling in operations management and team leadership. Spearheaded incentive programs that significantly enhanced guest satisfaction. Bilingual communicator skilled in conflict resolution, dedicated to fostering an engaging environment for both guests and staff.

Overview

9
9
years of professional experience

Work History

Guest Services Supervisor

The Riding Academy Hotel (WEC)
Ocala, FL
04.2024 - Current
  • Supervised staff to ensure smooth guest service operations and efficient issue resolution.
  • Spearheaded two incentive programs enhancing guest experience, driving team engagement through performance metrics.
  • Trained team members on customer service best practices, policies, and procedures.
  • Assessed staffing needs based on occupancy forecasts, scheduling shifts to optimize coverage.
  • Interacted daily with guests, providing friendly service while efficiently addressing needs.

Guest Service Agent

The Equestrian Hotel (WEC)
Ocala, FL
07.2021 - 04.2024
  • Greeted guests with a friendly demeanor to enhance first impressions.
  • Performed check-in and check-out procedures in accordance with established standards.
  • Answered inquiries about hotel services, facilities, and local attractions promptly.
  • Maintained comprehensive knowledge of all hotel amenities, promotions, and events for effective communication.
  • Shared essential hotel information, including details about the pool and restaurants, to inform guests.

General Store Associate

World Equestrian Center
Ocala, FL
11.2020 - 07.2021
  • Managed check-ins and check-outs for RV and Home Away from Home reservations, ensuring seamless guest experiences.
  • Maintained retail presentation by stocking merchandise and monitoring product availability.
  • Accurately booked guest reservations using property management systems for various lodging types.
  • Washed, fueled, and secured all WEC-owned golf carts daily, ensuring units were locked by 10 PM.

Dollar General Manager

Dollar General
Ocala, FL
11.2020 - 03.2021
  • Oversaw all daily business operations, including budgeting, staffing, scheduling, and sales management.
  • Managed inventory levels and executed corrective action plans to reduce long-term costs.
  • Tracked monthly sales performance to create reports for strategic business development planning.

Shift Leader

Pilot Flying J Travel Center
Ocala, FL
10.2016 - 01.2021
  • Verified accuracy of cash drawer amounts during opening and closing shifts.
  • Enforced safety guidelines to prevent accidents and injuries on premises.
  • Adhered to health code regulations while preparing food items for customers.
  • Supervised cleaning of dining areas, restrooms, kitchen equipment, and floors for sanitation.

Education

Associate of Arts - Criminal Justice

College of Central Florida
Ocala, FL
05-2025

High School Diploma -

North Marion High School
Citra, FL
05-2018

Skills

  • Operations management
  • Conflict resolution
  • Customer service and support
  • Team leadership
  • Staff scheduling
  • Bilingual communication

Accomplishments

  • Phi Theta Kappa Honor Society alumnus
  • Earned three Dean’s List and/or President’s Honor Roll recognitions at the College of Central Florida with a GPA of 3.3 or higher
  • Awarded the Ocala Police Department $500 Scholarship and the Memorial Stafford $1,000 Scholarship at the College of Central Florida

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Guest Services Supervisor

The Riding Academy Hotel (WEC)
04.2024 - Current

Guest Service Agent

The Equestrian Hotel (WEC)
07.2021 - 04.2024

General Store Associate

World Equestrian Center
11.2020 - 07.2021

Dollar General Manager

Dollar General
11.2020 - 03.2021

Shift Leader

Pilot Flying J Travel Center
10.2016 - 01.2021

Associate of Arts - Criminal Justice

College of Central Florida

High School Diploma -

North Marion High School

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