Daniel Rodriguez

G-Tech Corp/ScientificGames

04.1987 - 05.2025

Ensured that lottery equipment and peripherals are in top working order, including both retailer and customer-operated vending machines.
Serviced and repaired printers, customer display units, scanners, LED displays, and wireless radio communication radios.
Installed all satellite equipment and internal facility link cable to the point of sale.
Installed and maintained cellular modems, as other means of communication, where needed.
Ensured effective communication between the terminal and headquarters in Phoenix.
Troubleshot and repositioned the satellite for maximum signal.
Repaired or replaced defective components for all lottery and Hughes Network equipment.
Ensured all modules and parts were shipped to the proper destination in a timely manner and with their proper documentation.
Scheduled, serviced, and repaired company vehicles when needed.
Maintained inventory, fully stocked and accessible for work projects.
Prepared and organized inventory, vehicle, time card, and expense reports for management within timelines.
Provided proper training on new and upcoming equipment, new product releases, problems, or concerns.
Maintained direct contact with customers on a daily basis to provide good communication between the company and the customers.
I exchanged information with co-workers, such as new repairing strategies and important information needed to improve the field service department, via email, text, phone call, meetings, or conference calls.