Daniel Rojas
Miami
Summary
Driven Customer Development Specialist with a strong foundation in direct sales, CRM software, and client relationship management. Demonstrates consistent reliability, excellent teamwork, and a keen ability to analyze customer behavior to drive growth. Eager to contribute to a dynamic organization by enhancing customer engagement and delivering measurable results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Development Specialist
Gordon Food Service
03.2023 - Current
- Analyzed customer data to identify trends and inform sales strategies.
- Managed client relationships using CRM tools, ensuring goal alignment and satisfaction.
- Strengthened customer loyalty through proactive engagement.
- Monitored KPIs to assess and improve customer experience outcomes.
Bartender
The Bend Hospitality
06.2022 - Current
- Delivered high-quality service in a fast-paced environment.
- Maintained bar cleanliness and inventory during peak hours.
- Built rapport with customers and team members to foster repeat business.
Marine Diver
Service Corporation International
09.2022 - 09.2023
- Executed underwater operations using advanced diving equipment.
- Adhered to safety protocols while performing detailed marine tasks.
- Managed complex logistics in dynamic environments.
Restaurant Manager
The Citadel Miami
07.2022 - 02.2023
- Oversaw daily operations and ensured compliance with cleanliness standards.
- Handled customer feedback to enhance service quality.
- Managed hiring, training, and scheduling of restaurant staff.
General Manager
Miami Bar Group
02.2014 - 07.2022
- Directed all facets of business operations including staffing and vendor relationships.
- Led initiatives based on customer feedback to improve brand loyalty.
- Mentored employees across departments to achieve performance targets.
Education
Bachelor's Degree - International Relations and Affairs
Florida International University
01.2016
Skills
- Direct Sales
- CRM Software (eg, Salesforce, HubSpot)
- Time Management
- Client Relationship Management
- Sales Consulting
- Team Leadership
- Organizational Reliability
Certification
Advanced Open Water Diver
Languages
Spanish - Native
English - Native
Timeline
Customer Development Specialist
Gordon Food Service
03.2023 - Current
Marine Diver
Service Corporation International
09.2022 - 09.2023
Restaurant Manager
The Citadel Miami
07.2022 - 02.2023
Bartender
The Bend Hospitality
06.2022 - Current
General Manager
Miami Bar Group
02.2014 - 07.2022
Bachelor's Degree - International Relations and Affairs
Florida International University
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