Derek Winter
Alma,MI
Summary
Customer Service Representative bringing top-notch skills in relationship building and management through oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Development Specialist
Gordon Food Service
02.2020 - Current
- Work with an assigned customer base of 60 restaurants as well as gain new customers with the goal of assisting with menu development, customer recipe pricing, and marketing related to individual customers and market trends through in depth consultation
- Increased route sales by 28% over 2021 for a total of $5.9M in 2022
- Increased route sales in dollars by $300K, cases by 1,000, and margin by 1% over 2022
- Utilize team personnel within Gordon Food Service as well as outside product brokers to achieve a common goal of success with GFS priorities and customers’ interests aligned
- Connect the customer base with internal GFS systems and facilitate customers with modern restaurant software such as Toast, SpotOn POS, Back Of House, Doordash, Yelp, and Trip Advisor
- Established the role of Subject Matter Expert with Go Live of Division 3 SAP Rollout.
Sales Associate
Gordon Food Service
08.2019 - 02.2020
- Worked closely with teammates and other GFS employees around the state of Michigan to both learn their job responsibilities and assist with projects as needed
- Trained on internal GFS systems and worked to apply them to sales routes
- Route coverage of 12 different CDS territories around Michigan
Sales Supervisor
Fabiano Brothers Inc
03.2016 - 08.2019
- Developed and oversaw a team of four sales representatives with 200+ customers, totalling $2M in territory sales
- Assigned monthly and quarterly goals to meet objectives of both Anheuser Busch and 25+ Select Brand breweries
- Gained experience in managing a team while setting goals and working with upper management
Sales Representative
Fabiano Brothers Inc
12.2014 - 02.2016
- Worked with a customer base of 60 customers in West Michigan
- Followed monthly and quarterly goals from management to help grow the beer and wine categories in
- Independent Grocery and Liquor, C-store, Large Format, and On Premise segments
- Communicated with management at retail locations for new products, displays, and pricing
Volunteer
Fan Advisory Board Member, Michigan International Speedway
02.2015 - 02.2020
- Worked closely with MIS management and a team of other board members to make decisions for the upcoming race and concert season
- On race weekends, worked with the fan base around MIS to answer any questions they may have as well as showed them the benefits, in addition to the race on track, to being at a NASCAR race
- Learned top line info of internal affairs of a NASCAR facility and working with the fan base
Education
High School Diploma -
Clare High School
Clare, MI05.2010
Skills
- Consultative Sales Techniques
- Overcoming Objections
- Providing Feedback
- Customer Service and Assistance
- Effective Customer Communication
- Client Satisfaction
- Making Contacts
- Building Brands
- Account Growth
- Industry Trends
- Professional Development
- Customer Accounts Management
- Product Knowledge
- Team Collaboration
- Decision Making
- SAP C4 and S4 SME
Timeline
Customer Development Specialist
Gordon Food Service
02.2020 - Current
Sales Associate
Gordon Food Service
08.2019 - 02.2020
Sales Supervisor
Fabiano Brothers Inc
03.2016 - 08.2019
Volunteer
Fan Advisory Board Member, Michigan International Speedway
02.2015 - 02.2020
Sales Representative
Fabiano Brothers Inc
12.2014 - 02.2016
High School Diploma -
Clare High School