Daniel Romero

Managed client retention during company transition, preserving partnership with HG Doctors in the USA.

• Managed daily operational activities at Colombia site, focusing on optimizing performance and resource allocation.
• Managed program timelines and schedules to optimize workflow and meet deadlines.
• Regularly reviewed and revised schedules to reflect changes and optimize resource allocation.
• Analyzed project timelines and prepared deadline reports for review by operations management.
• Developed and implemented training modules for new employees to promote operational efficiency.
• Analyzed site performance metrics during weekly client meetings to ensure alignment with project goals in Colombia.
• Configured and optimized eClinicalWorks EMR functionalities to support efficient clinical workflows and documentation.
• Compiled and analyzed agents' commission data for monthly reporting, facilitating financial transparency and accountability.
• Developed and maintained incentives program, ensuring alignment with organizational goals and employee satisfaction.

• Managed daily operational activities at Colombia site, focusing on optimizing performance and resource allocation.
• Directed supervisory team in achieving departmental goals and fostering a collaborative work environment.
• Monitored and recorded daily view metrics for agents on SharePoint to ensure data integrity.
• Monitored and revised schedules regularly to support project timelines and team coordination.
• Conducted regular updates on Timetrak to support timely and accurate agent hourly payroll administration.
• Analyzed project timelines and prepared deadline reports for review by operations management.
• Developed and implemented training programs for Shoes.com campaign, focusing on sales techniques and customer engagement strategies.
• Coordinated logistics for compliance meetings, promoting effective communication and collaboration among stakeholders.
• Assessed and resolved concerns with trouble agents, executing action plans in real-time to ensure operational efficiency.
• Administered detailed review and processing of agent commissions at month's end.
• Administered incentives program, ensuring alignment with organizational goals and employee engagement.

• Coordinated call operations to assist clients with remittance issuance and troubleshoot bank transfer complications.
• Analyzed customer financial data from the bank to support strategic financial planning and improve service offerings.
• Coordinated support activities to ensure seamless operations and team collaboration.

• Responded to customer inquiries regarding billing through effective management of inbound call traffic.
• Provided comprehensive breakdowns of billing charges, highlighting key cost components.
• Reviewed billing records and processed customer credits to rectify charge inaccuracies.

• Coordinated various operational activities throughout Colombia, ensuring alignment with strategic objectives.
• Coordinated the execution of artist contracts, incorporating rider details and addressing specific requests.
• Managed logistics supervision, coordinating transportation and warehousing activities to enhance operational efficiency.

• Addressed customer concerns and provided assistance through inbound calls regarding international calling card usage.
• Engaged with customers through phone communication to identify and address unsuccessful connection challenges.
• Processed customer requests for credit on calling cards, ensuring accurate and timely resolutions.