Languages
Summary
Overview
Work History
Skills
Education
BusinessAnalyst

Duc Nguyen

Gallatin,TN

Languages

Vietnamese
Native or Bilingual

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Ultimate Nails & Spa
06.2013 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Skills

  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Interpretation and Translation Services
  • Building Customer Trust and Loyalty

Education

GED -

Volunteer State Community College
Gallatin, TN
03.2017

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Duc Nguyen