Daniel Sanchez

• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Promoted excellent service to customers, successfully increasing walk-in opportunities
• Handled customer complaints professionally, resolving issues through acknowledgment and commitment to service and resolving with the best solution.
• Performed store opening, closing, and shift-change actions.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Mixed dough, fried doughnuts and performed baking duties.
• Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
• Decorated and merchandised quality bakery goods.
• Maintained tidy and organized work area to comply with cleanliness standards.
• rotated products to verify freshness and avoid spoilage. As well as inventory check and placing proper orders for shipping.

• Loading product in and out of trucks
• Stacking boxes onto pallets.
• Labeled and moved customer orders to meet shipment expectations and guidelines
• Performed inventory control, such as counting, and stocking merchandise.
• Operated RF scanners to track merchandise and verify contents of containers.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

• Checked tires for correct air pressures and inflated or deflated tires to meet air pressure requirements.
• Unloaded and stacked tires in proper locations
• Documented tire repair and replacement activities to add to vehicles' service histories.
• Operated machines safely and correctly, including tire changers , wheel balancers, and PSI tools.
• Noted irregular tire wear and advised for a repair or replacement options to promote vehicle safety.
• Maintained and stored tools daily to enable retrieval from proper storage locations.

,. Took opportunities to cross train other positions to provide as much team support needed for the desired situation

• Communicated with guests to troubleshoot problems and provide guidance.
• Facilitated birthday parties and events to deliver guest satisfaction.
• Wiped down and cleaned floor, booths and game room to comply with company sanitization standards.
• Stocked and maintained game room as well as supervised and monitor guests for safety.
• Reported game malfunction to maintenance department for resolution to decrease machine downtime.
• Making and preparing food orders in a timely matter
• Wiped down and stock kitchen to company policy