Daniel Sanchez
Castle Rock,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hard working employee with almost two decades experience in the telecommunications industry devoted to giving every customer a positive and memorable experience.
Professional business technician with strong track record in delivering results and adapting to evolving business needs. Skilled in data analysis, process optimization, and troubleshooting, with focus on team collaboration and achieving organizational goals. Known for reliability, problem-solving abilities, and effective communication. Ready to make significant impact by leveraging technical expertise and results-driven approach.
Overview
25
25
years of professional experience
Work History
Senior Business Technician
Comcast Cable Corporation
01.2010 - Current
- Senior Business technician responsible for the installation and service of all Comcast advance products.
- Lead in many special projects including video upgrade at UNM campus, countless hotels, manged wifi properties Traverse, St Andrews, and Ascend. I also lead the intall at two of our Xfinity stores.
- Installed and tested coaxial cable, fiber optic cables, and other related equipment.
- Performed maintenance activities on existing cable systems, including troubleshooting problems with signal strength or clarity.
- Configured routers, switches, amplifiers, splitters and other related devices to ensure proper operation of the system.
- Tested newly installed cables using specialized testing equipment such as voltmeters, signal level meters,and Viavi T-Berd meter.
- Provided customer support by answering inquiries regarding installation, billing and product features over the phone or in person.
- Worked closely with engineering staff to coordinate projects that required multiple technicians on site at once.
- Trained junior technicians on best practices for installing cabling systems according to industry standards.
- Collaborated with customers to explain services available and answer questions about technical issues.
- Collaborated with technical team and shared information across organization to build positive relationships with clients and coworkers.
Technical Lead
DIRECTV
01.2008 - 06.2010
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Service Technician
Direct TV
01.2007 - 01.2010
- I was a Lead technician which included quality checks on installations, handling escalated customers, providing training for new technicians.
- I was in charge of managing all equipment and supplies, which included scanning equipment in and out for Extreme Technologies.
- As a contractor, I was responsible for all aspects of services and materials for installations and trouble calls.
- Installed and aligned satellite dishes to receive optimal signal strength.
- Mounted satellite dishes on roofs or other structures in accordance with safety regulations.
- Conducted site surveys to determine the best location for satellite dish placement.
- Maintained a safe working environment by following all safety protocols and procedures.
- Reviewed work orders and service requests prior to beginning each job.
Construction Superintendent
FTS Construction
05.2003 - 01.2008
- Supervised field crews to maximize quality and work efficiency.
- Managed subcontractors effectively, ensuring timely completion of tasks and high-quality workmanship.
- Scheduled subcontractors, consultants and vendors to coordinate completion of jobs and tasks.
- Drove project objectives on day-to-day operational level by working closely with clients, decision-makers and vendors.
Superintendent
FTS Construction
01.2001 - 01.2007
- Project management of the construction of new homes in the following five subdivisions: Cypress Gardens, Cielo Lindo, Playa Encantada, Izabel, and Anderson Heights.
- Scheduling each step of the new construction process in an efficient manner, while maintaining a personal/professional relationship with the customer.
- Coordination with over thirty sub-contractors on forty-five job sites.
- Responsible for ensuring subcontractor compliance with OSHA 1926 Guidelines.
- Conducting business with the City of Albuquerque, including applying for and obtaining all permits for each step of the construction process.
- Responsible for estimating, ordering and scheduling delivery of all materials needed for completion of the home.
- Responsible for building layout and continuous Quality Control and Quality Assurance inspection of the subcontractor and supplier work.
- Final inspection of all installed work and generation and completion of all the punch list items.
- Reviewed project plans, specifications, and change orders to ensure accuracy and completeness.
- Resolved conflicts between general contractors, subcontractors, vendors, inspectors, or owners in a timely manner.
Education
High School Diploma -
Manzano High School
Albuquerque, NM01.2000
Skills
- Customer Relations
- Event Management
- Technical Assistance
- Project Planning
- Training Experience
- Remote Troubleshooting
- Customer Service
- Hand Tool Knowledge
- Preventive Maintenance
- Troubleshooting and Analysis
- Customer service
- Team leadership
Timeline
Senior Business Technician
Comcast Cable Corporation
01.2010 - Current
Technical Lead
DIRECTV
01.2008 - 06.2010
Service Technician
Direct TV
01.2007 - 01.2010
Construction Superintendent
FTS Construction
05.2003 - 01.2008
Superintendent
FTS Construction
01.2001 - 01.2007
High School Diploma -
Manzano High School
Awards
- Peer Choice Award, 2015, Teammates pick their most valuable team member to receive this award.
- Managers Pick Award, 2015, Supervisors choose a technician who has gone above and beyond to provide exemplary customer service and displays good teamwork skills.
- #1 Performer in Mile High and Western Division, 2014, Top performer for the whole Western Division.
- 15 Top Performer Awards, 2010-2014, Top technician that produces the highest score on metrics.
- 3 Safety Awards, Received for following safety procedures and passing safety inspections.
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