Daniel Sandoval

- Dispatching trucks at all times in ordinance to customer needs and time frames

-Subcontracted by public works to manage over 25 trucks/employees

- Subcontracted by public works to dispatch trucks to different job sites, different materials , and handling problems with customers and conjoining resolutions to fix them.

- Maintained compliance with federal and state regulations, staying updated on changes in laws and industry standards.

- Responsible for all services such as oil changes, lubing and greasing fittings, and general repair on heavy duty trucks, along with fueling.
- Servicing backhoes, wheel loaders, bobcats, etc.
- Also service Trailers for heavy duty trucks such as end dumps and flatbeds.
- Driving Super Tens rated at 60,000lbs (GVWR) and end dumps at 80,000lbs (GWWR) 100% of the time.
- Knowledgeable about pre-trip inspections which include checking lights, brakes, fuel levels, tires.
- dispatch
- Able to maintain records related to vehicle maintenance schedules according to company policies.
- Proficient in inspecting vehicles for mechanical items and safety issues before and after trips.
- Highly skilled in operating manual transmissions along with air brakes systems on heavy duty vehicles.
- Demonstrated ability to effectively manage time with tight delivery deadlines.
- Trained in defensive driving techniques that promote safe operation of large commercial vehicles.
-Paving roads with paving machine in back along with grindings
- Hauling numerous things such as dirt, rock, sand, base, wet mix, hot asphalt, etc

• I handle everything customer/ employee wise. I dispatch technicians at all times of the day. Along with dispatching, I handle any problems or customer complaints that arise and handle them accordingly.
• Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
• Collaborated with cross-functional teams to identify and implement solutions for recurring customer issues.
• Responded to customer requests for products, services, and company information.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
• Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
• Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
• Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.

• Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
• Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
• Worked closely with management to implement store policies consistently, leading to enhanced operational efficiency.
• Utilized effective time management strategies during peak hours, ensuring prompt attention for each individual shopper.
• Servicing and lubricating all cars, trucks, and construction like vehicles that showed up for service.
• Changing belts and batteries daily -Changing radiators, thermostats, air filters, etc.
• Lead Mechanic technician, being able to address and fix issues on all types of vehicles.
• Knowledge about engines and how they operate
• Being able to lead a team of other mechanics and sales teams to perform there best and help when needed
• Implemented best practices related to prospecting, selling processes and customer service standards throughout the organization
• Provided guidance and mentorship to junior sales staff members as needed
• Handles all sales and customer service.
• Purchased parts and supplies to manage inventorying stock.
• Analyzed vehicle data using advanced diagnostic equipment.