Raymond Rose
San Antonio,TX
Summary
Motivated employee with high integrity, strong work ethic, leadership, and communication skills. . Seasoned commercial driver bringing advanced route planning and load management abilities developed over Seven years of transportation experience. Seasoned in customer service experience, possess a strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers.
Overview
10
10
years of professional experience
Work History
Side Load Equipment Operations
City Of San Antonio
07.2022 - Current
- Plan daily routes to determine most efficient way to operate.
- Map and route 50-60 stops a day.
- Operated vehicles safely and efficiently.
- Immediately addressed problems with customers to promote speedy resolution.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Completed daily pre- and post-trip vehicle inspections.
- Maintained records and customer information to support accuracy.
- Identified customers' needs and provided information in efforts to maintain communication and build rapport with customers.
- Complete daily route logs.
Bus Operator
VIA Metropolitan Transit
11.2015 - 06.2022
- Coordinate with Supervisor, Dispatch, and Station foremen in day to day operations
- Safely operate buses while being able to make decisions with minimal supervision and guidance.
- Followed schedules and routes to maintain timely arrivals and departures.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Required to complete accident and incident reports, when necessary
- Required to have knowledge of, and memorize over 90 routes all over the city, ready to drive any route on a moments notice
- Be able to quickly determine safest and most efficient route to and from any given location.
Pawn Broker, Shift Leader
Cash America Pawn
07.2013 - 11.2015
- Provide friendly customer service and interaction with customers
- Responsible for appraisal of items given as collateral and making sound decisions in loans such as pay day and cash loans
- Required to complete federal documents for the purchase of specific items, such as firearms
- Occasionally de-escalate incidents and situations to provide a better customer experience
- Expected to account for and maintain inventory for end of day reports
- Train new employees on company policy and procedures.
Education
SAPD Pre Employment Training. SAPD Southside Post -
San Antonio Cadet Corps
Texas01.2015
High School Diploma -
Brackenridge High School
Texas01.2013
Skills
- Comfortable in high stress environments
- Reliable and Punctual
- Route planning / optimization
- Excellent communication skills
- Mapping Skills
- Area Knowledge
- Commercial Drivers License CDL
- Certified in Smith System defensive driving
- Excellent multitasker
- Customer Engagement
- Highly organized
Timeline
Side Load Equipment Operations
City Of San Antonio
07.2022 - Current
Bus Operator
VIA Metropolitan Transit
11.2015 - 06.2022
Pawn Broker, Shift Leader
Cash America Pawn
07.2013 - 11.2015
SAPD Pre Employment Training. SAPD Southside Post -
San Antonio Cadet Corps
High School Diploma -
Brackenridge High School