Daniel Santos
Gaithersburg,MD
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Supervisor
Taco Lady
02.2016 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Observed packing operations to verify conformance to specifications.
Cashier
Wendys Restaurant
09.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Col. Zadok Magruder High School
Rockville, MD06.2022
Skills
- Staff Management
- Strategic Planning
- Data Analytics
- Operations Management
- Process Improvement
- Inventory Control
- Business Development
- Goal-Oriented
- Process Monitoring and Improvement
- Staff Discipline
- Expectation Setting
- Financial Management
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Wendys Restaurant
09.2022 - 12.2022
Supervisor
Taco Lady
02.2016 - Current
High School Diploma -
Col. Zadok Magruder High School