Daniel Schofield
Lisbon Falls
Summary
Field Service Engineer with HCL Tech, skilled in troubleshooting and repair, Handled critical Network issues troubleshooting with other teams to bring stores back online. Proven track record in enhancing customer satisfaction through effective strategies significantly reducing equipment downtime. Adept at collaborating with teams to optimize performance and ensure compliance in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Field Service Engineer
HCL Tech
01.2023 - Current
- Diagnosed and resolved technical issues in field environments, ensuring timely service delivery.
- Trained clients on equipment usage, improving user proficiency and satisfaction rates.
- Maintained detailed service records and documentation for compliance and performance tracking.
- Executed preventive maintenance schedules, reducing equipment downtime significantly.
- Led troubleshooting initiatives during critical incidents, minimizing operational disruptions efficiently.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
Order Filler/Area Manager
Walmart
08.2010 - 04.2023
- Operated pallet jacks and forklifts for efficient order selection and transportation.
- Collaborated with team to ensure accurate inventory management and stock replenishment.
- Prepared customer orders by picking items accurately from designated locations.
- Maintained clean and organized work area to promote safety and efficiency.
- Assisted in training new employees on order filling procedures and safety protocols.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
Education
High School Diploma -
Lisbon High School
Lisbon Falls2009
Skills
- Equipment installation
- On-site support
- Troubleshooting and repair
- Network maintenance
- Customer service
Timeline
Field Service Engineer
HCL Tech
01.2023 - Current
Order Filler/Area Manager
Walmart
08.2010 - 04.2023
High School Diploma -
Lisbon High School