Daniel Schwartz
Tampa,FL
Summary
Insightful leader with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends, and regulatory requirements of industry operations. A talented team player with an analytical approach to business planning and day-to-day problem-solving. Enthusiastic and friendly when meeting new people. Very adaptable to fast-paced and challenging environments that involve heavy multitasking. Excellent reputation for resolving problems and improving customer satisfaction. Talented Server bringing skills in order management, payment processing and upselling. Stay current on products and consistently offer targeted recommendations to meet individual customer needs.
Overview
3
3
years of professional experience
Work History
Server
Salt Shack On The Bay
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with Toast system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Drive Thru Manager
Chick-Fil-A New Tampa
08.2020 - 04.2023
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Worked in a highly fast-paced environment, processing over 100 customer orders per hour at the store's busiest times.
- Resolved any problems that would arise, by communicating with the customer to evaluate the best course of action, then executing it.
Museum Ambassador (Volunteer)
MOSI
06.2021 - 07.2021
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Maintained energy and enthusiasm in a fast-paced environment.
- Worked specifically with young children to ensure that guests were having an engaging and fun time while still learning about the wonders of the STEM field.
- Assisted with multiple different daily tasks and attractions, greeting hundreds of parents and children and giving them insight into interesting information and facts about museum exhibits.
Education
Associate of Arts - Business Marketing
Hillsborough Community College
Tampa, FL05.2026
High School Diploma -
Wharton High School
Tampa, FL05.2022
Skills
- Strategic Planning
- Managing Cash Register
- Issue and Conflict Resolution
- Managing Employee Relations
- Food and Beverage Management
- Microsoft Excel
- Microsoft Word
- Staff Management
- Employee Coaching and Motivation
- Managing Multiple Tasks
- Complex Problem-Solving
- Oral Expression
- Dining Customer Service
- Food Sales and Promotion
- Order Accuracy
- Anticipating Guest Needs
- Servsafe Certified
- Guest Satisfaction
- Warm and Friendly
Accomplishments
- Graduated High School with Honors at a 5.0 Weighted GPA.
- Received Florida Medallion Scholarship, paying for 75% of College tuition.
Certification
- MTA: Introduction to Programming using Java
- ESB: Entrepreneurship and Small Business
- CIW Internet Business Associate
- ServSafe Food handling
- ServSafe Alcohol
Timeline
Server
Salt Shack On The Bay
04.2023 - Current
Museum Ambassador (Volunteer)
MOSI
06.2021 - 07.2021
Drive Thru Manager
Chick-Fil-A New Tampa
08.2020 - 04.2023
Associate of Arts - Business Marketing
Hillsborough Community College
High School Diploma -
Wharton High School