Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Seres

Grand Rapids,MI

Summary

Dynamic IT Technician with a proven track record at TGW Systems Inc, excelling in remote support and IT asset management. Enhanced user experience through effective troubleshooting and training, while streamlining processes to reduce downtime. Skilled in Active Directory and committed to fostering positive relationships with end-users.

Overview

13
13
years of professional experience

Work History

IT Technician

TGW Systems Inc
11.2022 - Current
  • Maintained o office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Tested new software and hardware prior to deployment.
  • Created user accounts and assigned permissions.
  • Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.

IT Technician

TEKsystems
07.2021 - 05.2022
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
  • Streamlined IT support processes, resulting in increased productivity within the department, reducing SLA by 10%.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
  • Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.

Environmental Services Supervisor

Corewell Health
01.2012 - 07.2021
  • Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
  • Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
  • Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
  • Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.
  • Participated in industry conferences to stay current on emerging trends in environmental services and new technologies available for implementation.
  • Managed budgets effectively while ensuring adequate allocation of resources towards essential tasks.

Education

Bachelor of Science - Business Admin - Computer Sciences

Ferris State University
Big Rapids, MI
12-2014

Skills

  • Desktop technical support
  • Hardware installation
  • Technical support
  • Software configuration
  • Remote support
  • IT asset management
  • Mobile device management
  • AV equipment management
  • TCP/IP
  • Active Directory/Entra ID
  • Intune
  • Jira/ServiceNow

Timeline

IT Technician

TGW Systems Inc
11.2022 - Current

IT Technician

TEKsystems
07.2021 - 05.2022

Environmental Services Supervisor

Corewell Health
01.2012 - 07.2021

Bachelor of Science - Business Admin - Computer Sciences

Ferris State University

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