Daniel Shin
Volo,IL
Summary
Proven to enhance customer satisfaction and loyalty at Maize Mexican Food, I leveraged my exceptional customer service and money handling skills to maintain accurate transactions and resolve complaints efficiently. Trained staff at Handsome Bakery, ensuring high-quality beverage preparation and fostering a welcoming atmosphere, demonstrating unparalleled work ethic and organizational abilities through working solo rush hours and solo closing.
Responsible cashier and barista proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Punctual and honest with solid background in Customer Service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
5
5
years of professional experience
Work History
Cashier
Maize Mexican Food
Champaign, IL
08.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
Cafe Barista
Handsome Bakery
Schaumburg, IL
07.2017 - 10.2018
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, cash register duties, keeping the store clean, and helping out in the kitchen with dishes and food prep.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Assisted in the training of new employees, sharing best practices for correct drink preparation and exceptional customer service.
- Swept/Mopped/Cleaned tables/Cleaned espresso machines, and other cleaning related closing duties.
- Required to maintain a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
- Operated espresso machines proficiently to produce consistently high-quality coffee drinks according to company recipes and standards, as well as boba and teas.
- Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
- Memorize all bakery items and coffee/boba recipes as there are no barcodes to scan.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Bachelor of Arts - Psychology
University of Illinois Urbana-Champaign
Champaign, Illinois05.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cleaning and sanitizing
- Money Handling
- Time management skills
- Reliability and punctuality
- Customer Relations
- Professionalism and Courtesy
- Organizational abilities
- Staff Training
Languages
Korean
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Cashier
Maize Mexican Food
08.2022 - 11.2022
Cafe Barista
Handsome Bakery
07.2017 - 10.2018
Bachelor of Arts - Psychology
University of Illinois Urbana-Champaign