Summary
Overview
Work History
Education
Skills
Languages
LinkedIn
Timeline
Generic

Daniel Silva

Pompano Beach,FL

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

4
4
years of professional experience

Work History

B2C Sales Representative

OOO Konkat Performance
11.2020 - 02.2022
  • Results-oriented B2C Sales Representative with a proven track record of successfully managing a diverse portfolio of warm and cold customers
  • Skilled in generating leads, crafting persuasive sales proposals, and negotiating agreements to ensure customer satisfaction and drive revenue growth
  • Adept at handling customer complaints and claims, resolving issues promptly and efficiently
  • Committed to providing excellent customer service by delivering professional and helpful responses to inquiries and information requests
  • Proficient in utilizing CRM software to manage and track customer relationships, ensuring effective follow-ups and nurturing long-term connections


Achievements]:

  • Consistently ranked in the top 3 of sales performers every month
  • Received multiple awards and bonuses for outstanding sales performance
  • Recognized as the top-performing salesperson for several months, achieving the highest sales numbers in the office
  • Maintained a record of exceeding sales targets and quotas on a regular basis.
  • Trained and mentored new sales representatives.

Music Sales Representative

EGREM
01.2018 - 11.2020
  • Experienced music sales professional specializing in the direct-to-consumer retail industry within the music recording and production company
  • Passionate about music and dedicated to providing exceptional customer service
  • Skilled in advising customers on music choices, showcasing a diverse range of artists and albums, and completing sales transactions
  • Proficient in maintaining inventory
  • Committed to fostering positive relationships with clients and exceeding sales targets in a fast-paced, dynamic environment.

Education

High School Diploma -

Instituto Pre Universitario Lazaro Peña
Cuba, Havana
12.2018

Skills

  • Consulting with Customers
  • Constructive Feedback
  • Consultative Selling Techniques
  • Quotas and Goals
  • Interpersonal Communication Skills
  • Product and Service Knowledge
  • Technological Knowledge
  • Negotiation Tactics
  • Upselling Techniques
  • Customer Relations

Languages

Spanish
Native or Bilingual
English
Full Professional
Russian
Elementary

LinkedIn

linkedin.com/in/daniel-silva-95570b248

Timeline

B2C Sales Representative

OOO Konkat Performance
11.2020 - 02.2022

Music Sales Representative

EGREM
01.2018 - 11.2020

High School Diploma -

Instituto Pre Universitario Lazaro Peña
Daniel Silva